Service Supervisor

Ebro Electronic GmbH; Meridian (ID); On-site; USD 75,000 - 100,000; Full time

Job summary

Xylem is seeking a Service Supervisor to lead daily field operations in Meridian, Idaho. You will guide field technicians, ensure safety, and manage schedules, equipment, and related field activities to deliver superior customer outcomes.

The role emphasizes staffing, coaching, and collaboration with Sales, Operations, and Service teams, while ensuring compliance with prevailing wage rules and project documentation.

Qualifications

• High school diploma or equivalent required.
• Three or more years of field service or rental operations experience.
• Supervisory experience preferred.
• Proficiency in Microsoft Office; ERP experience preferred.

Responsibilities

• Lead and enforce safety compliance across field activities per policies and regulations.
• Oversee field service work orders, scheduling, execution, and closeout.
• Manage rental equipment staging, deployment, tracking, and returns.
• Track labor, equipment usage and material costs; ensure accurate project profitability.
• Schedule personnel by project demand and provide coaching and feedback.
• Coordinate with Sales, Operations, Fleet, and Service teams; maintain client communication.

Skills

Field service experience

Rental operations experience

Supervisory experience

Safety compliance knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

ERP experience

Job description

## Service SupervisorBewerbenremote type: Vor Ortlocations: Meridian: Elkotime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R49622Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.### The Service Supervisor – Field drives the success of daily field operations—championing safety, maximizing efficiency, and elevating the customer experience. With direct leadership of field technicians, this role shapes a high‐performance culture, manages staffing and schedules with precision, and oversees all field work and equipment activity to keep the team moving with confidence and purpose.### ### The Service Supervisor ensures work is executed safely, on time, and in accordance with contractual and regulatory requirements.Key ResponsibilitiesSafety & Compliance:* Lead and enforce safety compliance across all field activities in accordance with company policies, OSHA/MSHA regulations, and customer requirements.* Conduct safety meetings, job hazard analyses, field audits, and incident investigations.* Maintain employee certifications, training records, and compliance documentation.Field Operations & Service Oversight* Oversee field service work orders, including scheduling, execution, and closeout.* Coordinate job walks to assess scope, manpower, equipment, and safety requirements.* Act as an escalation point for field service and customer issues.Rental Equipment & Asset Management* Manage rental equipment staging, deployment, tracking, and returns.* Coordinate equipment scheduling to maximize utilization.* Monitor and document equipment damage and coordinate repairs.Financial & Administrative Responsibilities* Maintain organized project documentation, including transfers, purchase orders, receivers, installations, exchanges, returns, discrepancies, and damages.* Track labor, equipment usage, and material costs per project to accurately determine job profitability.* Approve timecards and manage payroll administration, ensuring prevailing wage compliance where applicable.* Maintain accurate inventory records for parts and equipment while resolving discrepancies.Staffing & Leadership* Schedule field personnel based on project demand, skill sets, and certifications.* Provide coaching, training, and performance feedback to direct reports.* Support onboarding and development of team members.Project & Customer Coordination* Partner with Sales, Operations, Fleet, and Service teams.* Maintain strong customer communication.* Escalate risks and scope changes as needed.Prevailing Wage & Documentation* Ensure prevailing wage compliance and certified payroll.* Maintain organized project documentation.Qualifications* High school diploma or equivalent required.* Three or more years of field service or rental operations experience.* Supervisory experience preferred.* Proficiency in Microsoft Office; ERP experience preferred.The estimated salary range for this position is $75,000 to $100,000 and annual bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.Xylem does not provide visa sponsorship for this position#LI-JRT05Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation