Supervisor, Operations Support

Ebro Electronic GmbH; Troy (MI); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Volunteer program

Employee Resource Groups (ERG)

Job summary

Xylem is seeking a Supervisor of Operations Support to lead a multi-location team in a hybrid role. The position focuses on employee expectations, delivering department goals, and directing daily work to ensure on-time, quality customer outcomes.

Responsibilities include process improvement, staff development, and collaboration with cross-functional partners to align operations with business objectives while maintaining a safe, engaging work culture.

Qualifications

• Bachelor’s degree strongly preferred with leadership experience or High school diploma plus 10 years of applicable work experience with at least 2 years of leadership experience.
• Fluent in Microsoft Office and SAP in relevant area; strong analytics and reporting capabilities.

Responsibilities

• Lead a shared services process team and manage daily workload to meet customer requirements.
• Collaborate with business partners to align processes across units and improve performance metrics.
• Coach and develop team members, conduct DOA audits, and ensure safe working environment.
• Drive accountability, continuous improvement and high impact behaviors across the team.

Skills

Advanced SAP fluency

Microsoft Office proficiency

Executive decision making

Communication skills

Strategic relationship building

Education

Bachelor’s degree (preferred)

High school diploma + 10 years with leadership

Tools

MS Field Service

MS CRM

Job description

## Supervisor, Operations SupportBewerbenremote type: Hybridelocations: Troy, Michigan: Kansas City, Missouri (Office): Indianapolis, Indiana (Office): Bolingbrook, Illinois: Groveport, Ohiotime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R49717Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.The Operations Support Supervisor will be responsible for being primarily focused on employee expectations, for managing personnel deliverables, and execution of department goals, and managing and directing the daily work of their team to ensure on-time quality of customer requirements and achievement of business goals. This role will also:* Leads their respective shared services process team* Strong collaboration with all business partners to understand the impact of their respective process on all business units* Follows supervises execution of documented processes and ensures that staff is trained adequately* Ensures that performance is measured and reported appropriately* Constantly improving performance in relation to performance metrics* Educates business partners and customers on the impacts between business processes and business activities* Collaborates across business processes and business segments to ensure alignment of processes and establish best practices* Develops and coaches team members, documents development plans, and coaching sessions adequately* Performs and audits necessary DOA* Assumes full People Leadership Responsibilities inclusive of: Time & Attendance Management, Recruiting, Team Development & Effectiveness, & Employee Engagement and Creating a Positive Employee ExperienceResponsibilities:* Create and maintain safe working environment and culture within the organization* Drives customer management, employee management, safety management, interpersonal relationship and leadership skills* Identify and raise awareness towards process gaps to enable efficiency & effectiveness* Ensure adherence to a set of quality standards and deliver the best possible customer experience* Challenge the status quo, analyze processes and take ownership of solution implementation* Models and enables developmental support of High Impact Behaviors for direct reports* Operational support management; autonomy to make decisions that impact divisional/department span of control* Approve expense report and performance evaluations* Task execution for area of responsibility up to levels defined in Xylem’s DOA policy (can be approver of approver)* Drive a culture of accountability, continuous improvement, and personal excellence* Engages with other functional areas throughout the organization, such as training, field service, and recruiting, to share ideas and leverage best practices* Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation.Travel Requirements:* 5%-10%Driving Requirements:* N/ATeam Management:• Supervise a team, providing guidance, feedback, and support.• Monitor performance and achievement of goals and KPIs for team members• Foster a positive and collaborative work environment.• Support training programs to keep team members updated on trends and strategies.High Impact Behaviors:• Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization’s vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders’ interests.• Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.• Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.Education & Experience Requirements:* Bachelor’s degree strongly preferred with demonstrated leadership experience or High school diploma plus 10 years of applicable work experience with at least 2 years of demonstrated leadership experienceSkill Requirements:* Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership* Ability to develop and cultivate strategic relationships* Able to executive tasks with high levels of autonomy* Strong collaboration with other disciplines* Expert-level understanding of concepts in execution, broader organizational impact, and strong organization skills* Strong execution and organization skills* Strong understanding of general business concepts* Excellent communication skills* Fluent User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)* Advanced SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)* Strong understanding of business reporting and delivering insights from those reports* Fluent understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like AI and Data Analytics)* Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation