Service Supervisor

dhpace; Seattle (WA); On-site; USD 53,937 - 80,905; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Life insurance

Disability insurance

401(k) with match

HSA/FSA options

Employee discounts

Annual performance reviews

Job summary

PVH (Tommy Hilfiger/Calvin Klein) in Seattle seeks a skilled supervisor to lead technicians, uphold customer service standards, and drive process improvements in warehouse operations.

You will manage staffing, ensure accurate work orders and inventory control, and coach staff for development while adhering to company policies.

Qualifications

• Proven ability to implement process improvements.
• Excellent communication and organizational skills.
• Mechanical and mathematical aptitude.
• Ability to communicate with customers and represent the company professionally.
• 1–3 years of management or leadership experience.
• Valid driver’s license.
• High School Diploma or GED; Bachelor's degree preferred.

Responsibilities

• Manage technicians by establishing and enforcing customer service standards.
• Provide leadership for staff through coaching, training and development.
• Ensure workforce is efficiently managed to minimize negative labor variances.
• Determine staffing levels and ensure compliance with hiring, counseling/discipline and termination policies.
• Ensure accurate work orders and warehouse picking lists for inventory and returns.
• Fulfill other duties as assigned by your manager.

Skills

Process improvements

Communication skills

Organizational skills

Mechanical aptitude

Mathematical aptitude

Customer communication

Leadership experience

Education

High School diploma or GED

Bachelor's degree preferred

Job description

Job Responsibilities

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
• Ensure workforce is efficiently managed to minimize negative labor variants
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
• Fulfill all other duties as assigned by your manager

Job Requirements

• Proven ability to implement process improvements
• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Minimum of 1-3 years of management or leadership experience
• Must possess valid driver's license
• High School Diploma or GED required; Bachelor's Degree preferred

Pay Range: $53,937 - $80,905 USD

Benefits

• Comprehensive medical, dental, and vision coverage – available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.