Service Supervisor

DH Pace; Seattle (WA); On-site; USD 53,937 - 80,905; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off plus holidays

Company-paid life insurance

Disability insurance

401(k) with company match

HSA and FSA options

Voluntary benefits

Employee discounts

Annual performance reviews

Job summary

DH Pace Company, Inc. in Seattle, WA, is seeking to hire a Service Supervisor who will effectively coordinate field employees in order to provide service to the customer’s satisfaction.

If you enjoy working in a fast-paced environment and can work well with external and internal customers, we welcome your application. The position offers a salary range of $53,937 – $80,905 USD and a comprehensive benefits package.

Qualifications

• Proven ability to implement process improvements.
• Excellent communication, organizational, mechanical and mathematical aptitude.
• Ability to effectively communicate with customers and represent the company professionally.
• Minimum of 1-3 years of management or leadership experience.
• Valid driver’s license.
• High School Diploma or GED required; Bachelor’s Degree preferred.

Responsibilities

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations.
• Provide leadership and develop staff for future advancement through communication, coaching, training and development.
• Ensure workforce is managed efficiently to minimize negative labor variants.
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies.
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling; manage WIP inventory and returns from job sites to minimize inventory investment.
• Fulfill all other duties as assigned by management.

Skills

Leadership

Communication

Customer Service

Problem-solving

Driver's license

Education

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc. in Seattle, WA, is seeking to hire a Service Supervisor who will effectively coordinate field employees in order to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment and can work well with external and internal customers, we welcome your application.

Job Responsibilities

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations.
• Efficiently provide leadership and develop staff for future advancement through communication, coaching, training and development.
• Ensure workforce is managed efficiently to minimize negative labor variants.
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies.
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling; manage WIP inventory and returns from job sites to minimize inventory investment.
• Fulfill all other duties as assigned by management.

Job Requirements

• Proven ability to implement process improvements.
• Excellent communication, organizational, mechanical and mathematical aptitude.
• Ability to effectively communicate with customers and represent the company professionally.
• Minimum of 1-3 years of management or leadership experience.
• Valid driver’s license.
• High School Diploma or GED required; Bachelor’s Degree preferred.

The anticipated pay range for this position is below. The pay range provided is a good faith estimate at the time of posting. Actual compensation will be dependent on factors such as qualifications, experience, knowledge, skills and abilities.

Pay Range

$53,937 – $80,905 USD

What We Offer

• Comprehensive medical, dental, and vision coverage available from first full month.
• Generous paid time off plus paid holidays and floating holidays.
• Company‑paid life insurance, short‑term disability and long‑term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits including supplemental life and critical illness coverage.
• Employee discounts for you and your immediate family.
• Competitive compensation with annual performance reviews.

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) is required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please do not phone or email.

Equal Opportunity Employer

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

The contractor will not provide or accept any discriminatory conduct related to an employee’s or applicant’s pay information, in accordance with 41 CFR 60‑1.35(c).

Equal Opportunity Professionals are welcome to apply, and any prohibition regarding content of the application or the use of an agency is disallowed.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary and will not be considered in the hiring process. Any information provided will be recorded and maintained in a confidential file.

Voluntary Self‑Identification of Disability

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We aim to have at least 7% of our workers as people with disabilities. The law requires us to measure progress toward this goal.

The following are examples of disabilities that may qualify for protection:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

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