Service Supervisor

DH Pace; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

401(k) with employer match

Employee discounts

Competitive compensation with annual reviews

Job summary

DH Pace Company, Inc. is searching for a Service Supervisor in Nashville, TN. The role involves coordinating field technicians to deliver exceptional service. Candidates should possess strong communication skills and management experience, while ensuring compliance with internal policies.

The position comes with comprehensive benefits, including medical, dental, 401(k) matching, and generous paid time off. Join a company focused on employee development in a fast-paced environment.

Qualifications

• 1-3 years of management or leadership experience required.
• Proven communication with customers must be demonstrated.
• Ability to represent the company professionally.

Responsibilities

• Manage technicians' performance by enforcing service standards.
• Develop staff for future advancement through effective communication.
• Ensure compliance with hiring and termination policies.
• Manage accurate work orders for inventory pulling.
• Oversee WIP inventory and returns to minimize investment.

Skills

Process improvement implementation

Excellent communication skills

Organizational skills

Mechanical aptitude

Mathematical aptitude

Job description

Service Supervisor

Nashville, TN

DH Pace Company, Inc. is seeking to hire a Service Supervisor in our Nashville, TN office! This individual will effectively coordinate field employees to provide service to the customer's satisfaction. If you enjoy working in a fast-paced environment, can work well with external and internal customers, and be a forward thinker, apply now!

Job Responsibilities:

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
• Ensure workforce is efficiently managed to minimize negative labor variants
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline, and termination policies
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
• Other responsibilities as assigned

Job Qualifications:

• Proven ability to implement process improvements
• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Minimum of 1-3 years of management or leadership experience
• Must possess valid driver's license

What We Offer:

• Comprehensive medical, dental, and vision coverage available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities