Service Supervisor

DH Pace Company, Inc.; Seattle (WA); On-site; USD 53,937 - 80,905; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Company-paid life insurance

401(k) with employer match

HSA and FSA options

Voluntary benefits

Employee discounts

Annual performance reviews

Job summary

DH Pace Company, Inc. in Seattle, WA, seeks a Service Supervisor to coordinate field employees and deliver service excellence for customers.

You will lead technicians, manage staffing, and ensure accurate work orders while upholding company policies. A 1–3 year track record in management is expected, with a valid driver’s license and a high school diploma or GED; a Bachelor's degree is preferred for growth opportunities.

Qualifications

• Minimum 1–3 years of management or leadership experience.
• Must possess valid driver’s license.
• High School Diploma or GED required; Bachelor's Degree preferred.
• Excellent communication and organizational skills.

Responsibilities

• Manage technicians' performance by establishing and enforcing service standards.
• Provide leadership, coaching, and staff development for advancement.
• Ensure workforce is efficiently managed to minimize negative labor variances.
• Determine staffing levels and ensure policy compliance with company procedures.
• Ensure accurate work orders and warehouse picking lists; manage WIP inventory and returns.
• Fulfill other duties as assigned by your manager.

Skills

Leadership

Communication

Organizational skills

Mechanical aptitude

Mathematical aptitude

Driver's license

Customer service

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

Why DH Pace

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. in Seattle, WA, is seeking to hire a Service Supervisor who will effectively coordinate field employees in order to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and be a forward thinker, apply now!

Job Responsibilities

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
• Ensure workforce is efficiently managed to minimize negative labor variants
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
• Fulfill all other duties as assigned by your manager

Job Requirements

• Proven ability to implement process improvements
• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Minimum of 1-3 years of management or leadership experience
• Must possess valid driver’s license
• High School Diploma or GED required; Bachelor's Degree preferred

Pay Range: $53,937 USD - $80,905 USD

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Equal Opportunity

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.