Service Supervisor

EFLL Element Fleet Leasing Limited; San Diego (CA); On-site; USD 76,000 - 104,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Onsite facilities

Job summary

Element Fleet Management in San Diego is seeking a Service Supervisor to lead frontline teams, coordinate fleet readiness, and ensure safety standards across the depot and pit-stop network.

You will manage daily vehicle intake, staffing, coaching, escalation, and collaboration with Waymo, charging, EHS, facilities, IT, and maintenance teams to keep operations efficient and reliable.

Qualifications

• High school diploma or equivalent, or relevant comparable experience.

Responsibilities

• Direct daily vehicle intake, readiness, charging, cleaning, staging, deployment, traffic flow, and documented shift handoffs across assigned sites.
• Manage shift coverage, scheduling, attendance, coaching, and performance for assigned team members.
• Oversee readiness checklists, vehicle holds and status accuracy, lost-and-found processes, cleanliness standards, and corrective actions.
• Lead operational safety, security, and facility incident escalation, including stop-work during outages or disruptions.
• Coordinate priorities with Waymo, charging and infrastructure partners, EHS/Risk, facilities, IT, maintenance, and validation teams.
• Monitor fleet readiness, throughput, charger utilization, staffing coverage, rework, and service exceptions; manage costs and propose improvements.

Job description

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Lead safe, reliable autonomous fleet operations across San Diego.

THE OPPORTUNITY

Help keep autonomous ride-hailing operations moving safely and reliably across Element's San Diego depot and pit-stop network. As Service Supervisor, you will lead assigned frontline teams, coordinate fleet readiness across sites and shifts, and ensure daily operations meet established quality and safety standards. You will work closely with operational and specialist partners to resolve service disruptions, manage escalations, and improve how vehicles and teams move through the network.

WHAT YOU WILL OWN

Direct daily vehicle intake, readiness, charging, cleaning, staging, deployment, traffic flow, and documented shift handoffs across assigned sites. Manage shift coverage, scheduling, attendance, coaching, and performance for assigned team members, ensuring work aligns with current role qualifications. Oversee readiness checklists, vehicle holds and status accuracy, lost-and-found processes, cleanliness standards, and corrective actions. Lead operational safety, security, and facility incident escalation, including approved stop-work and continuity actions during outages or disruptions. Coordinate priorities and handoffs with Waymo, charging and infrastructure partners, EHS/Risk, facilities, IT, maintenance providers, and validation teams. Monitor fleet readiness, throughput, charger utilization, staffing coverage, rework, and service exceptions; manage controllable labour and consumable costs and recommend improvements.

YOU SHOULD CONSIDER THIS ROLE IF

You bring sound operational judgement, a commitment to safety, and experience guiding teams in a fast-moving service environment. A high school diploma or equivalent, or relevant comparable experience. At least three years of experience in fleet, mobility, transportation, logistics, or similar operations, including at least one year leading teams. Experience directing shift priorities, staffing coverage, standard operating procedures, and incident escalation. Clear communication skills and proficiency with digital work queues, key performance indicators, and electronic records. Ability to complete required Waymo and Element onboarding, security provisioning, and role qualifications. Flexibility to work assigned evenings, weekends, holidays, and escalation periods. Ability to work at active indoor and outdoor vehicle and electric vehicle charging sites, with reasonable accommodations. Preferred experience includes a bachelor's degree or comparable related experience; experience with electric or autonomous vehicle fleets, AVT Certification, ride-hailing, depot or pit-stop operations; and continuous improvement, safety, quality assurance, or vendor management.

HOW YOU WILL LEAD

Set clear priorities, coordinate coverage, and coach assigned frontline team members to deliver consistent operating standards. Build accountability through performance feedback, qualification checks, effective handoffs, and timely escalation to designated partners.

WHY ELEMENT

At Element Fleet Management, you can apply your operational leadership experience to an evolving mobility environment. You will connect frontline execution, safety, fleet expertise, and partner coordination to support reliable autonomous ride-hailing services in San Diego.

LOCATION AND WORKING ARRANGEMENT

Location: 5660 Eastgate Dr. or 5260 Anna Ave., San Diego, CA

Working arrangement: Onsite, 40 hours per week at a facility network operating 24/7/365. Assigned shifts may include evenings, weekends, and holidays.

COMPENSATION

The hiring base salary range for this position is $75,500-$103,840 annually. This range represents the Company's good‑faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

What’s in it for You

• A culture of innovation, empowerment, decision‑making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time‑off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability‑related accommodations during the application and interview process are available upon request.

Should you require an accommodation with our hiring process please send an email to [e-mail] or call (800) 665‑9744.

Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job‑related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.

Know Your Rights: Workplace discrimination is illegal Element Fleet Management (TSX: EFN) is the largest publicly traded pure‑play automotive fleet manager in the world. As a Purpose‑driven and client‑centric company, we deliver value through scalable, sustainable, and technology‑enabled fleet and mobility solutions. Through the Element‑Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end‑to‑end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing. Our People Drive Our Success At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.