Service Supervisor

Sciens Building Solutions; Novi (MI); In loco; USD 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Paid time off

Holiday time off

Short/Long term disability

Medical, dental, and vision plans

Life insurance

Professional development

Tuition reimbursement

Descrizione del lavoro

Sciens Building Solutions is seeking a Service Supervisor to lead the service team, mentor staff, and ensure outstanding customer satisfaction. You will oversee scheduling of preventative maintenance, testing, and emergency calls while coordinating with the Service Manager to align with departmental goals.

The role emphasizes strong organizational skills, the ability to multi-task, and maintaining composure under pressure to uphold the company’s reputation for excellent service in the fire and

Competenze

• Five or more years of experience in customer service or related field in the fire and life safety industry.
• Strong organizational skills and ability to multitask.
• Remain calm under pressure and motivate others to achieve service goals.
• Proven track record of delivering excellent customer service.

Mansioni

• Mentor and train assigned team members and participate in performance reviews.
• Track and quote deficiencies, manage on-call and vacation schedules, and coordinate subcontractors.
• Oversee day-to-day service operations to meet company standards and contract obligations.
• Coordinate with finance to ensure accurate and timely billings for customers.
• Support monitoring, emergency response, and service requests in line with service contracts.

Conoscenze

Customer service

Organizational skills

Multitasking

Staying calm under pressure

Leadership & motivation

Excellent customer service

Formazione

High school diploma or equivalent

Descrizione del lavoro

Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company reputation. The Service Supervisor will oversee scheduling of preventative maintenance, testing, and emergency calls. This person will work closely with the Service Supervisor and/or Service Manager to review and achieve departmental goals.

WHAT YOU’LL BE DOING (and doing well!)

• Provide mentoring and training of assigned team members; participate in the review process of team members and provide feedback on training needs for the service department.
• Track and/or quote deficiencies.
• Manage on-call schedule, vacation schedule, and subcontractor schedule.
• Oversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.
• Coordinate closely with finance department to ensure billings are accurate and timely for customers.
• Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.
• Coordinate any corrective action with the Service Team Supervisor/Service Manager.
• Provide feedback to the Service Manager in establishing goals for department personnel.
• Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.
• Assist with remote programming events such as code changes and point/zone updates.

WHAT WE LIKE ABOUT YOU

• High school diploma or equivalent.
• Five or more years of experience in customer service or related field in the fire and life safety industry.
• Strong organizational skills.
• Ability to multi-task.
• Remain calm under pressure.
• Ability to encourage and motivate people with positive attitude.
• Proven track record of excellent customer service.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement program.