Service Supervisor

Bates College; Lewiston (ME); In loco; USD 27.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plan with 9% contribution +

10 days vacation

13 paid holidays

Free parking

Descrizione del lavoro

Bates College is seeking a Service Supervisor in Lewiston, Maine to lead front-of-house dining operations and support other dining facets as needed. You will oversee shifts, train staff, and ensure high service standards in a fast-paced college setting.

The role requires a high school diploma, a valid driver’s license, and food-safety knowledge; Serve Safe certification is preferred. This position offers competitive pay and benefits as part of Bates College’s Dining Services team.

Competenze

• High School diploma required; Driver's license required; Serve Safe certification preferred.
• Previous food service experience; collegiate food service experience desirable.

Mansioni

• Supervise front-of-house dining operations and ensure smooth service flow.
• Manage shift staffing, schedules, and meal breaks for coverage.
• Train and mentor staff on equipment, standards, and service protocols.
• Enforce food safety, sanitation, and health code compliance.

Conoscenze

Customer service

Team leadership

Communication

Time management

Training

Multitasking

Food safety knowledge

Conflict resolution

Formazione

High School diploma

Driver's license

Serve Safe certification

Descrizione del lavoro

Located in Lewiston, Maine, Bates is internationally recognized asa leading liberal arts college. We are proud to offer a highlypersonalized education that centers on deep and sustainedinteractions among students, faculty, and community. We areengaging the forces — intellectual trends, demographic changes, andtechnology — that are transforming higher education and the worldinto which ourstudents graduate.

Title: Service Supervisor

Position Purpose:

The Service Supervisor position provides front line support to thestudent dining component of the operation and assists in otherareas as necessary.

Job Duties:

• Supervise daily front-of-house operations in the diningfacility, ensuring smooth service flow, station readiness, andprompt issue resolution.
• Manage shift staffing by assigning duty stations, organizingschedules, and coordinating employee meal breaks to maintain fullcoverage.
• Train, onboard, and mentor front-of-house staff on equipmentoperation, dining room standards, and service protocols.
• Direct line staff across key operational roles, includingaccess management (door monitoring, transaction processing, studententry), beverage station upkeep, and dining area inventorystocking.
• Enforce strict adherence to food safety, sanitation guidelines,and health code regulations across all dining and serveryareas.
• Monitor compliance with internal food use, portion control, andinventory policies.
• Champion workplace safety standards, maintaining high teamawareness and ensuring all incident/injury reports are filed within24 hours.
• Maintain exceptional customer service standards, fostering awelcoming, clean, and responsive environment for students, staff,and guests.
• Oversee dining room presentation, ensuring stations, tables,and chairs are consistently sanitized, stocked, and reset.
• Coordinate front-of-house promotional materials, includingrotating table announcements and signage.
• Champion campus environmental initiatives by overseeingeffective waste reduction, composting, and recyclingpractices.
• Foster an inclusive, supportive workplace culture built on opentwo-way communication and appreciation for diversity.
• Represent front-of-house operations at monthly department townmeetings, Manager-on-Duty (MOD) briefings, and sector alignmentsessions.
• Provide cross-functional support to other dining, catering, orevent operational areas as business needs dictate.

Minimum Qualifications:

Education

• High School diploma
• Driver's license required
• Serve Safe certification preferred

Experience

• Previous food service experience.
• Previous experience in a collegiate food service environmentdesired.

Skills and Knowledge

• Commitment to equity and inclusion, and serving the needs of aculturally and educationally diverse community.
• Outstanding customer service skills and the demonstratedability to develop positive relationships with individuals andgroups with varying backgrounds.
• Ability to work as part of a dynamic management team thatembraces communication and inclusiveness is essential.
• Demonstrated ability to teach and train others with varyinglevels of experience.
• Exemplary organizational, time management, negotiation, andconflict resolution skills.
• Ability to multitask and meet deadlines.
• Understands and thrives in a high volume food serviceenvironment.

Benefits:

Bates College offers competitive salaries, excellent benefits(health, dental, 9% retirement contribution with potential for anadditional 3% match, 10 days of vacation*, 13 paid holidays, freeparking, access to library and athletic facilities & more), anda supportive, collegial environment in a drug- and smoke-freeworkplace.

Hiring Range:

The hiring range for this position is $19.64to $24.54. Placement within the range depends on experience andother factors. This position may be eligible for shift differentialpay of $.50 dependent upon assigned shifts.

Equal Employment Opportunity Statement:

Bates College is committed to the principle of equal opportunityand providing an educational and work environment free fromdiscrimination. The college prohibits discrimination on the basisof race, color, national or ethnic origin, religion, sex, sexualorientation, gender identity or gender expression, age, disability,genetic information or veteran status and other legally protectedstatuses in the recruitment and admission of its students, in theadministration of its education policies and programs, or in therecruitment of its faculty and staff. Bates College adheres to allapplicable state and federal equal opportunity laws andregulations. All college faculty, staff, students, contractors,visitors, and volunteers are responsible for understanding andcomplying with the Non-Discrimination Policy.

Inquiries concerning the college’s policies, compliance withapplicable laws, statutes, and regulations (such as Title VII,Title IX, and ADA/Section 504), and complaints may be directed toGwen Lexow, Title IX Officer, 207-786-6445 or via email at [e-mail] .

About Bates:

Bates is internationally recognized as a leading liberal artscollege, attracting 2,000 students from across the U.S. and aroundthe world.

Since 1855, Bates has been dedicated to educating the whole personthrough creative and rigorous scholarship in a collaborativeresidential community. Committed to opportunity and excellence,Bates has always admitted students without regard to gender, race,religion, or national origin.

Cultivating intellectual discovery and informed civic action, Batesprepares leaders sustained by a love of learning and zeal forresponsible stewardship of the wider world. Bates engages theforces — intellectual trends, demographic changes, and technology —that are transforming higher education and the world into which ourstudents graduate.

Bates has highly competitive admissions, graduates over 90 percentof its entering students, and more than half of its alumni earngraduate degrees. Bates employs 200 faculty members and 550staff.

The college is proud of deep roots in the Lewiston/Auburncommunity, Maine’s second-largest urban area with a population ofapproximately 65,000. Bates is located on a beautiful, 133-acre,traditional New England campus in Lewiston, an emerging city withan entrepreneurial climate, a lively arts scene, and a dynamicbusiness community. Bates is 35 miles north of Portland, 140 milesnorth of Boston, and 350 miles north of New York City.

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Oct 07 2026 Eastern Daylight Time