Service Supervisor

Cintas; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Zero-cost medical plan option

Competitive pay

401(k) with company match and ESOP

Job summary

Cintas is seeking a Service Supervisor to lead our customer-facing service team on route and in-house. You will supervise the service team, drive service quality, and coordinate deliveries to customers.

The role involves hiring, training, developing and evaluating the team, plus ensuring safety and efficiency while maintaining strong customer relationships and handling renewals.

Qualifications

• Customer service experience in an industrial or service setting.
• Experience in sales-related roles.
• Training or instructor experience.
• Valid driver’s license and DOT regulations knowledge.

Responsibilities

• Supervise the service team on route and in-house to ensure quality.
• Hire, train, develop, and evaluate staff for high service levels.
• Drive a company vehicle to and from customer sites.
• Assist the team with lifting, carrying, and entering customer accounts.
• Maintain customer relationships and renewals; manage route structure and driver compliance.
• Provide middle-management leadership and accountability.

Skills

Customer service

Sales experience

Training or instruction experience

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Job Description

Cintas is seeking a Service Supervisor to work directly with our customer‑facing service team both on route and in‑house. Responsibilities include supervising the service team who provides customer service, sales and the pick‑up and delivery of products to our customers; hiring, training, developing and evaluating the team to ensure the highest level of service and product quality in the most efficient manner; driving a company‑owned vehicle to and from customer sites; assisting the team with lifting, carrying and walking in and out of customer accounts. The role oversees key service department areas such as maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle‑management position with direct supervisory and leadership accountability.

Skills & Qualifications

• High School Diploma/GED; Bachelor’s degree preferred.
• Active driver’s license, age 21 or older, DOT medical certification, and documentation of prior employment. Must meet all DOT or provincial requirements for operating a regulated vehicle over 10,000 lbs.
• Experience working in a sales‑related role.
• Customer service experience, preferably in an industrial or service industry.
• Training or instructor experience.

Benefits

• Comprehensive medical, dental and vision benefits, with premiums below the national average.
• Four medical plan options; one is offered at zero cost.
• Competitive pay.
• 401(k) with company match, profit sharing and ESOP.
• Disability, life and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training and career advancement opportunities.

Cintas Corporation is proud to be an Equal‑Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.