Service Supervisor

Cintas; Grand Rapids (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

401(k) match

Insurance

Paid time off

Career advancement

Job summary

Cintas Corporation is seeking a Service Supervisor to lead the customer‑facing service team on route and in‑house in Grand Rapids, MI. You will supervise the team, handle contract renewals, and help drive internal sales to deliver high levels of customer service and product quality.

The role requires driving a company vehicle, training and evaluating staff, and maintaining an efficient route structure with driver compliance. This is a middle‑management, full‑time position based in Grand Rapids.

Qualifications

• Must have active driver's license.
• Must be at least 21 years of age.
• DOT medical certification required.
• Provide documentation regarding previous employment.

Responsibilities

• Supervise the service team on route and in‑house to ensure customer service and product quality.
• Oversee renewals of customer contracts and drive internal sales.
• Drive a company‑owned vehicle to and from customer sites and assist with lifting, carrying, and walking in/out of accounts.
• Maintain an efficient route structure and ensure driver compliance.

Skills

Supervision

Customer service

Sales

Training

Education

Bachelor's degree preferred

High School Diploma/GED

Job description

Job Description

Cintas is seeking a Service Supervisor to work directly with our customer‑facing service team both on route and in‑house. Responsibilities include supervising the service team who provides customer service, sales and the pick‑up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company‑owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle‑management position with direct supervisory and leadership accountability.

Skills / Qualifications

• High School Diploma/GED; Bachelor's degree preferred

Requirements

Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:

• Have an active driver's license
• Be at least 21 years of age
• Obtain a DOT medical certification
• Provide documentation regarding their previous employment

Preferred

• Experience working in a sales related role
• Customer service experience, preferably in an industrial or service industry
• Training or instructor experience

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye‑wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.

Headquartered in Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded under the symbol CTAS.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

Position Details

• Requisition Number: 230992
• Job Category: Service
• Organization: Rental
• Employee Status: Regular
• Schedule: Full Time
• Shift: 1st Shift