Service & Styling Lead - Elevate Guest Experience

Anthropologie; Naperville (IL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Retirement savings

Job summary

Anthropologie in Naperville, IL is seeking a Service and Styling Manager to direct service, selling, and styling to create an engaging store environment, developing others and collaborating with partners to support store operations and visual needs.

You will lead by example, deliver extraordinary service, train and mentor the styling team, and help curate events reflective of local customers to drive brand engagement; must work flexible hours including nights, weekends, and holidays.

Qualifications

• Anthro brand fan
• 2+ years of retail leadership experience
• Strong merchant skills and a history of delivering financial results
• Proven record of developing great talent
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

• Customer Experience: Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals
• Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
• Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
• Supports the Store Manager in curating events and experiences reflecting local customer interests to drive brand engagement
• Leadership + Team Management: Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
• Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
• Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
• Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
• Visual + Business Operations: Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels
• Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
• Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed
• Communication + Relationships: Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team
• Sets individual sales goals and selling expectations to cultivate a collaborative selling environment
• Provides insights related to the customer and staff experience and communicates feedback to the Store Manager

Skills

Retail leadership

Merchant skills

Talent development

Flexible hours

Brand affinity

Job description

Anthropologie in Naperville, IL is seeking a Service and Styling Manager to direct service, selling, and styling to create an engaging store environment, developing others and collaborating with partners to support store operations and visual needs.

You will lead by example, deliver extraordinary service, train and mentor the styling team, and help curate events reflective of local customers to drive brand engagement; must work flexible hours including nights, weekends, and holidays.