Service & Styling Lead - Elevate Guest Experience

Anthropologie; Durham (NC); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Employee discounts

PTO

Job summary

Anthropologie in Durham, North Carolina seeks a Service and Styling Manager to lead customer experience, styling, and store operations. You will mentor the styling team, drive sales through service excellence, and collaborate with partners to curate events that reflect the local community.

The role emphasizes developing talent, leveraging brand resources, and supporting store leadership in onboarding external talent while maintaining an elevated shopping experience for guests.

Qualifications

• Retail leadership experience with a track record of driving sales and service.
• Ability to mentor and develop store talent and teams.

Responsibilities

• Leads customer experience and service to create an engaging store environment.
• Drives sales via upselling and KPI-driven goals with the team.
• Curates events and experiences reflecting local customer interests.
• Oversees training, development, and accountability of the CEM program.
• Specializes in styling programs and mentoring associates for clienteling.
• Supports onboarding external talent to bring diverse perspectives.
• Utilizes brand resources for employee development and recognition.
• Assists in scheduling and optimizing peak selling hours using tools.

Skills

Anthro brand fan

Retail leadership

Merchandising & financial results

Talent development

Flexible hours

Job description

Anthropologie in Durham, North Carolina seeks a Service and Styling Manager to lead customer experience, styling, and store operations. You will mentor the styling team, drive sales through service excellence, and collaborate with partners to curate events that reflect the local community.

The role emphasizes developing talent, leveraging brand resources, and supporting store leadership in onboarding external talent while maintaining an elevated shopping experience for guests.