Service Specialist - ENS Product Services

Aleron; Auburn (ME); On-site; USD 28,000 - 33,000; Full time

Job summary

Acara Solutions in Auburn, ME is seeking a Service Specialist - ENS Product Services for a 12-month contract. You will support clients using a specialized expense management product, primarily through email, with additional help via phone and virtual channels, researching issues, and delivering clear solutions.

The role emphasizes analytical thinking, strong communication with many stakeholders, and a willingness to learn new tools while maintaining quality service levels.

Qualifications

• High School Diploma or GED is required.
• 5+ years of experience in customer-facing service or support.

Responsibilities

• Provide high-quality client support through email, phone, and virtual communication, researching questions and resolving issues within established service levels and performance goals.
• Build strong working knowledge of the supported product, processes, and industry practices while quickly learning new tools and technologies.
• Manage multiple systems and workflows simultaneously, including CRM platforms and support queues, while maintaining accurate documentation of client interactions.
• Identify opportunities to improve processes and collaborate with team leaders on solutions that enhance the overall client experience.
• Support team success by handling special projects, maintaining organized data, and mentoring less experienced team members.

Skills

5+ years experience in customer-facing

Good communication skills

Experience with AI tools

CRM platforms knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

CRM platforms

Job description

Service Specialist - ENS Product Services

Job Title: Service Specialist - ENS Product Services

Location: Auburn, ME

Employment: Contract (12 month)

Industry: Business Process Outsourcing

Compensation: $ 22.00/hr

Schedule: 40 hours /week

About the Opportunity:

• We're looking for an analytical and customer-focused Frontline Advisor / Service Specialist to support clients using a specialized expense management product.
• This role is focused primarily on resolving detailed, often technical inquiries through email, with additional support via phone and virtual channels - making it a great fit for someone who enjoys researching issues, learning new systems, and communicating solutions clearly.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

What You'll Do:

• Provide high-quality client support through email, phone, and virtual communication, researching questions and resolving issues within established service levels and performance goals.
• Build strong working knowledge of the supported product, processes, and industry practices while quickly learning new tools and technologies.
• Manage multiple systems and workflows simultaneously, including CRM platforms and support queues, while maintaining accurate documentation of client interactions.
• Identify opportunities to improve processes and collaborate with team leaders on solutions that enhance the overall client experience.
• Support team success by handling special projects, maintaining organized data, and mentoring less experienced team members.

Job Requirements

What You'll Bring:

• High School Diploma or GED
• 5+ years of experience in customer-facing service or support

What Sets You Apart:

• Bachelor's Degree
• Good communication skills: will be working with MANY stakeholders.
• Must be able to have good quick thorough conversations (verbal and written).
• Second level Support experience - not simple first level questions in a call center.
• Previous Support Experience on a frontline or sales support
• Experience with Expense Reporting or similar tools
• Experience with AI tools to enhance customer support activities

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, whileAI agent simply helps move you forward faster. The best part?They are available 24/7, so you can connect whenever it's convenient for you.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.