Service Specialist

Taylor Bank; Virginia, Northern (MN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Friendly work environment

Excellent benefits package

401(k) with company match

Paid time off and parental leave

Job summary

Taylor Bank is seeking a full-time Service Specialist at the Chincoteague, Virginia branch to provide excellent customer service and handle routine banking transactions. You will assist customers with deposits, withdrawals, account updates, debit card issuance, and digital banking navigation.

The role emphasizes clear communication, professional presentation, and collaboration with the local team to deliver a positive banking experience.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Prior customer service experience.

Responsibilities

• Handle customer transactions, including deposits and withdrawals.
• Account maintenance such as address changes.
• Issue debit cards and respond to routine inquiries.
• Assist customers with digital banking navigation and product referrals.
• Support day-to-day administrative and operational tasks.

Skills

Strong communication

Microsoft Office

Professional appearance

Education

High School Diploma or equivalent; Associate degree preferred

Tools

Microsoft Word/Excel

Job description

Description

HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY

At Taylor Bank, everything we do is about serving our community and building strong customer relationships.

WE ARE SEEKING:

A full-time Service Specialist with great people skills to service customers in our Chincoteague, Virginia branch location.

YOU WILL BE RESPONSIBLE FOR:

• Handling customer transactions, including:
• Deposits and withdrawals
• Account maintenance, such as address changes
• Issuing debit cards
• Responding to routine account inquiries
• Assisting customers with digital banking navigation
• Explaining products and services and making appropriate referrals
• Supporting day-to-day administrative and operational tasks
• Additional tasks as assigned

WHAT YOU BRING:

• High School Diploma or equivalent; Associate degree preferred
• Prior customer service experience
• Prior banking experience a plus
• Familiarity with Microsoft Office Suite (Word, Excel)
• Strong communication skills
• A professional appearance

WHAT WE OFFER:

• Strong growth opportunities.
• A friendly, collaborative work environment.
• An amazing benefits package: including affordable medical, dental and vision plans; Health Savings Account with employer contribution; employer paid Life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more.
• This is a non-exempt position and is eligible for overtime pay. We also have a discretionary bonus plan, subject to company performance.

Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.