Service Specialist

Taylor Bank; Berlin (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Life insurance

Disability insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Taylor Bank in Berlin, MD is seeking a Service Specialist to handle customer transactions, address changes, and debit card issuance. You will assist customers with digital banking and explain products while providing referrals.

The role includes general administrative duties in a friendly, community-focused branch. The position requires strong communication, a neat appearance, and prior customer service experience, with banking experience considered a plus.

Qualifications

• High School Diploma or equivalent; Associate degree preferred
• Prior customer service experience
• Prior banking experience a plus
• Familiarity with Microsoft Office Suite (Word, Excel)
• Strong communication skills
• A professional appearance

Responsibilities

• Handling customer transactions, including deposits and withdrawals
• Account maintenance, such as address changes
• Issuing debit cards
• Responding to routine account inquiries
• Assisting customers with digital banking navigation
• Explaining products and services and making appropriate referrals
• Supporting day-to-day administrative and operational tasks
• Additional tasks as assigned

Skills

Customer service

Communication skills

Professional appearance

Education

High School Diploma or equivalent

Associate degree

Tools

Microsoft Office (Word, Excel)

Job description

HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY

At Taylor Bank, everything we do is about serving our community and building strong customer relationships.

WE ARE SEEKING: A full-time Service Specialist with great people skills to service customers in our Berlin, MD branch location.

YOU WILL BE RESPONSIBLE FOR:

• Handling customer transactions, including:


• Deposits and withdrawals


• Account maintenance, such as address changes


• Issuing debit cards


• Responding to routine account inquiries


• Assisting customers with digital banking navigation


• Explaining products and services and making appropriate referrals


• Supporting day-to-day administrative and operational tasks


• Additional tasks as assigned

WHAT YOU BRING:

• High School Diploma or equivalent; Associate degree preferred


• Prior customer service experience


• Prior banking experience a plus


• Familiarity with Microsoft Office Suite (Word, Excel)


• Strong communication skills


• A professional appearance

WHAT WE OFFER:

• Strong growth opportunities.


• A friendly, collaborative work environment.


• An amazing benefits package: including affordable medical, dental and vision plans; Health Savings Account with employer contribution; employer paid Life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more.


• This is a non-exempt position and is eligible for overtime pay. We also have a discretionary bonus plan, subject to company performance.

Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.