Service Specialist

Calvin B Taylor Banking Co; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Calvin B Taylor Banking Co is seeking a dedicated Service Specialist to service customers at its Chincoteague, VA branch. The role emphasizes accurate transactions, account maintenance, and friendly customer support in a community-focused bank.

Ideal candidates will have a high school diploma, prior customer service experience, and strong communication skills. Banking experience is a plus, with proficiency in Microsoft Office and Excel encouraged for daily tasks.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Prior customer service experience.
• Familiarity with Microsoft Office Suite (Word, Excel)

Responsibilities

• Handle customer transactions, including deposits and withdrawals.
• Perform account maintenance such as address changes.
• Issue debit cards and respond to routine account inquiries
• Assist customers with digital banking navigation
• Explain products and services and make referrals
• Support day-to-day administrative and operational tasks
• Additional tasks as assigned

Skills

Customer service

Communication skills

Professional appearance

Teamwork

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Excel

Job description

Job Type
Full-time

Description

HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY

At Taylor Bank, everything we do is about serving our community and building strong customer relationships.

WE ARE SEEKING: A full-time Service Specialist with great people skills to service customers in our Chincoteague, Virginia branch location.

YOU WILL BE RESPONSIBLE FOR:

• Handling customer transactions, including:
• Deposits and withdrawals
• Account maintenance, such as address changes
• Issuing debit cards
• Responding to routine account inquiries
• Assisting customers with digital banking navigation
• Explaining products and services and making appropriate referrals
• Supporting day-to-day administrative and operational tasks
• Additional tasks as assigned

WHAT YOU BRING:

• High School Diploma or equivalent; Associate degree preferred
• Prior customer service experience
• Prior banking experience a plus
• Familiarity with Microsoft Office Suite (Word, Excel)
• Strong communication skills
• A professional appearance

WHAT WE OFFER:

• Strong growth opportunities.
• A friendly, collaborative work environment.
• An amazing benefits package: including affordable medical, dental and vision plans; Health Savings Account with employer contribution; employer paid Life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more.
• This is a non-exempt position and is eligible for overtime pay. We also have a discretionary bonus plan, subject to company performance.

Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.