Service Specialist

Spectraforce Technologies, Inc.; City of Rochester (NY); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Spectraforce Technologies, Inc. is seeking a Service Specialist to support our Corporate Partnerships group in Rochester, NY.

This contract role focuses on high-quality customer and product support for multiple services, including employee screening, tax credit services, and bill processing. The position requires handling inquiries via phone, email, chat, and other channels, while maintaining SLA compliance and developing product knowledge.

Qualifications

• 2 years or more customer service experience.
• Comfortable with high-volume outbound/inbound calling.
• Confident, clear, and professional phone presence.
• Experience in customer outreach.
• Resilient and motivated by goals and metrics.

Responsabilités

• Delivers quality service to Client through our integrated partnership.
• Interacts via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Develops and maintains an intermediate working knowledge of one or more client's products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Documents all interactions.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

Connaissances

Customer service

Phone etiquette

High-volume calling

Customer outreach

Goal-oriented

Outils

Salesforce

HRIS

Flex

Core Advanced

ORS

Description du poste

Job Title: Service Specialist

Location: Rochester NY 14623

Duration: 3 Months

Schedule: Monday through Friday, 8-5pm (1 hour lunch)



Job Summary:

This role will support our Client's Corporate Partnerships organization, providing customer and product support to various products including but not limited to Employee Screening Service, Tax Credit Service, The Work Number and BillPay.



Responsibilities:

• Delivers quality service to Client through our integrated partnership.


• They interact via phone, email, chat, and other avenues


• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements


• Develops and maintains an intermediate working knowledge of one or more client's products, as well as industry policies and procedures.


• Identifies opportunities for process improvement and works with leaders to implement.


• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS


• Documents all interactions.


• Serves as a mentor for less experienced teammates.


• Performs data input, maintaining strong prioritization and organization.

Qualifications:

• 2 years or more customer service experience


• Comfortable with high-volume outbound/inbound calling


• Confident, clear, and professional phone presence


• Experience in customer outreach


• Resilient and motivated by goals and metrics