Service Shop Foreman

Hyundai-of-Rosevill; Roseville (CA); On-site; USD 55,000 - 62,000; Full time

Job summary

Hyundai of Roseville is seeking a Service Shop Foreman to lead the service department floor, supervise technicians, and ensure efficient, high-quality repairs while maximizing customer satisfaction and profitability. The role emphasizes safety, training, and process improvement to maintain dealership standards.

The position requires strong leadership, technical expertise, and the ability to manage work orders, inspections, and parts coordination in a fast-paced shop environment.

Responsibilities

• Supervise automotive technicians to meet dealership and manufacturer standards.
• Assign work orders and prioritize repairs by urgency and complexity.
• Provide training and feedback to improve technician productivity.
• Inspect completed repairs to ensure quality and compliance.
• Ensure smooth workflow and timely completion of repairs.
• Support technicians with diagnostics and locate parts as needed.
• Uphold safety protocols and regulatory compliance.
• Assist with customer updates and resolve service inquiries.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Shop Foreman

Salary Range: $40.00 To $45.00 Hourly

We are currently seeking a highly skilled and experienced Service Shop Foreman to join our dealership team. As a Service Shop Foreman, you will be responsible for overseeing the day-to-day operations of our service department's shop floor. You will lead a team of technicians to ensure efficient and high-quality service delivery while maintaining a strong focus on customer satisfaction and profitability.

Responsibilities:

• Technician Management:

  • Supervise and coordinate the activities of automotive technicians, ensuring adherence to dealership standards and manufacturer guidelines.
  • Assign work orders and prioritize repair jobs based on urgency and complexity.
  • Provide guidance, training, and performance feedback to technicians to enhance their skills and productivity.

• Quality Assurance:

  • Conduct quality inspections of completed repairs to ensure they meet dealership and manufacturer standards.
  • Identify and address any issues or concerns related to work quality, ensuring customer satisfaction and minimizing comebacks.
  • Implement processes and procedures to enhance quality control and reduce errors.

• Workflow Management:

  • Manage the flow of vehicles through the service department, ensuring efficient use of resources and timely completion of repairs.
  • Coordinate with service advisors and parts department staff to ensure availability of necessary parts and accessories for repair jobs.
  • Monitor progress on repair orders and address any delays or bottlenecks to keep the workflow on track.

• Technical Expertise:

  • Serve as a technical resource for technicians, providing guidance and assistance with complex diagnostic and repair tasks.
  • Stay updated on the latest automotive technologies, tools, and diagnostic equipment to ensure the service department remains competitive and efficient.
  • Troubleshoot and resolve technical issues as needed, collaborating with technicians and manufacturer representatives as necessary.

• Safety and Compliance:

  • Enforce safety protocols and ensure compliance with all relevant regulations and dealership policies.
  • Conduct regular safety inspections of shop equipment and facilities, addressing any issues promptly.
  • Promote a culture of safety awareness and accountability among shop personnel.

• Customer Service:

  • Interact with customers as needed to address inquiries, provide updates on repair status, and ensure a positive service experience.
  • Handle escalated customer concerns or complaints, working to resolve issues promptly and to the customer's satisfaction.
  • Foster a customer-centric mindset among shop personnel, emphasizing the importance of quality service and professionalism.
  • If you are a highly motivated and skilled automotive professional looking for a challenging leadership role, we encourage you to apply for the Service Shop Foreman position at our dealership. Join our team and play a key role in delivering exceptional service to our customers.