Service & Scheduling Specialist

CarMax Business Services; Garland (TX); In loco; USD 21.000 - 33.000; Tempo pieno

Descrizione del lavoro

CarMax Business Services in Garland, TX is seeking a Service Operator to deliver exceptional customer service and support service operations before, during, and after repairs. You will help customers in person and over the phone, schedule appointments, and route inquiries to the appropriate team.

Join a team that values empathy, clear communication, and a proactive approach to urgent and routine service requests.

Competenze

• Strong interpersonal and communication skills.
• Exceptional telephone etiquette and active listening.
• Ability to execute standardized service processes and maintain high customer satisfaction.
• Proficiency in data entry and record-keeping with intermediate computer skills including spreadsheets.
• Capability to thrive in a fast-paced environment, multitasking effectively.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

Mansioni

• Respond promptly and professionally to all incoming service calls.
• Assist Service Consultants and Customer Advisors with customer interactions.
• Schedule service appointments and route calls/inquiries.
• Deliver timely written messages to team members for follow-up.
• Manage repair requests by coordinating and scheduling appointments and reminders.

Conoscenze

Interpersonal skills

Communication

Telephone etiquette

Standardized service processes

Data entry

Multitasking

Flexible shifts

Descrizione del lavoro

CarMax Business Services in Garland, TX is seeking a Service Operator to deliver exceptional customer service and support service operations before, during, and after repairs. You will help customers in person and over the phone, schedule appointments, and route inquiries to the appropriate team.

Join a team that values empathy, clear communication, and a proactive approach to urgent and routine service requests.