Service Scheduling Dispatcher

Terry's Heating & Air Conditioning; Twin Falls (ID); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

401(k) with match

Company training

Career advancement

Year-round employment

Job summary

Terry's Heating and Air Conditioning in Twin Falls, Idaho, is seeking a Service Scheduling Dispatcher to oversee daily technician schedules, coordinate service requests, and communicate with customers throughout the service process. This full-time role coordinates daily operations to ensure timely, professional service.

This position offers competitive hourly pay, health insurance, paid vacation and holidays, a 401(k) with match, training, and opportunities for advancement within a trusted local

Qualifications

• Two or more years of dispatching, scheduling, or service coordination experience preferred.
• Outstanding communication and customer service skills.
• Strong organizational abilities with attention to detail.
• Ability to manage changing priorities in a fast-paced office.
• Experience using dispatching, scheduling, CRM, or service management software.

Responsibilities

• Receive incoming customer calls in a courteous and professional manner.
• Schedule repair, maintenance, and installation appointments.
• Assign service calls based on technician availability, location, experience, and priority.
• Monitor daily schedules and adjust as new requests or changes occur.
• Keep customers informed regarding arrival times, delays, and updates.
• Coordinate return visits, warranty calls, and maintenance appointments.

Skills

Dispatching experience

Customer service

Organization

Communication

Problem solving

Tools

CRM software

Service management software

Job description

Service Scheduling Dispatcher

Terry's Heating and Air Conditioning

Twin Falls, Idaho

Position Type: Full-Time

Hourly Pay: $21.00 to $29.00 based on experience

Schedule: Monday through Friday, 7:30 AM to 5:00 PM with occasional overtime

Help Keep Our Team Running Efficiently

Since 1977, Terry's Heating and Air Conditioning has provided dependable heating and cooling services to families throughout the Twin Falls area. Our success comes from combining skilled technicians with outstanding office support to deliver an exceptional customer experience every day.

We are seeking a Service Scheduling Dispatcher who enjoys staying organized, solving scheduling challenges, and communicating with both customers and field technicians. This position plays an essential role in coordinating daily operations and ensuring every customer receives timely, professional service.

Why You'll Love Working Here

• Competitive hourly compensation based on experience
• Health insurance benefits
• Paid vacation
• Paid company holidays
• 401(k) retirement plan with up to a 4 percent company match
• Paid training and continuing education
• Stable year-round employment
• Opportunities for advancement within the company
• Friendly, supportive workplace
• Long-term career growth with an established local employer

Position Overview

As a Service Scheduling Dispatcher, you will oversee daily technician schedules, coordinate incoming service requests, and communicate with customers throughout the service process. Your ability to organize multiple priorities while maintaining excellent customer service will directly contribute to the success of our operations.

Daily Responsibilities

• Receive incoming customer calls in a courteous and professional manner
• Schedule repair, maintenance, and installation appointments
• Assign service calls based on technician availability, location, experience, and priority
• Monitor daily schedules and make adjustments as new requests or schedule changes occur
• Keep customers informed regarding arrival times, delays, and appointment updates
• Coordinate return visits, warranty calls, maintenance appointments, and follow-up services
• Maintain accurate customer records, work orders, and scheduling information within company software
• Support technicians by providing timely communication throughout the workday
• Work closely with managers and office staff to improve daily efficiency
• Assist with general administrative responsibilities when needed

Qualifications

• Two or more years of dispatching, scheduling, or service coordination experience preferred
• Previous experience in HVAC, plumbing, electrical, construction, or another home service industry is beneficial
• Outstanding communication and customer service skills
• Strong organizational abilities with excellent attention to detail
• Ability to manage changing priorities in a fast-paced office
• Experience using dispatching, scheduling, CRM, or service management software
• Comfortable coordinating multiple field employees throughout the day
• Strong computer skills and willingness to learn new systems
• Professional attitude with effective problem-solving skills
• Dependable attendance and commitment to delivering exceptional service

Compensation and Benefits

• Hourly pay ranging from $21.00 to $29.00 depending on qualifications
• Health insurance
• Paid vacation
• Paid holidays
• 401(k) with employer matching contributions up to 4 percent
• Company-paid training
• Professional development opportunities
• Advancement into leadership and office management positions
• Full-time, year-round employment with a respected local company

Terry's Heating and Air Conditioning offers a positive work environment, dependable employment, and opportunities to build a rewarding long-term career with one of Southern Idaho's most trusted home service companies.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.