Customer Care Scheduling Specialist

Terry's Heating & Air Conditioning; Twin Falls (ID); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

401(k) retirement plan with up to a 4%

Paid training and continuing education

Stable year-round employment

Opportunities for advancement into the

Friendly and supportive team

Long-term career opportunities with a

Competitive hourly wages ranging from

Job summary

Terry's Heating and Air Conditioning in Twin Falls, Idaho is seeking a Customer Care Scheduling Specialist to serve as the link between customers and the service team. You will coordinate appointments, assist with scheduling, and maintain accurate records to ensure prompt, professional service.

No HVAC experience is required because we provide training. This full-time role offers competitive pay, health insurance, paid vacation and holidays, a 401(k) plan, and clear paths for advancement within

Qualifications

• Previous experience in customer service is helpful.
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple priorities in a busy office.
• Willingness to learn and adapt to new software.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner
• Schedule service, maintenance, repair, and installation appointments
• Contact customers to confirm appointments and communicate schedule changes
• Assist with organizing technician schedules throughout the workday
• Update customer accounts and maintain accurate information in company software
• Support recurring maintenance scheduling and customer follow-up
• Learn dispatch procedures and office processes through hands‑on training
• Assist with administrative duties that support daily operations
• Communicate with technicians and office personnel to keep schedules running efficiently
• Deliver outstanding customer service during every interaction

Skills

Customer service

Excellent communication

Organizational skills

Multi-tasking

Basic computer skills

Reliability

Professional demeanor

Job description

Customer Care Scheduling Specialist

Terry's Heating and Air Conditioning
Twin Falls, Idaho

Position Type: Full-Time
Pay: $15.00 to $20.00 per hour depending on experience
Hours: Monday through Friday, 7:30 AM to 5:00 PM with occasional overtime

Become Part of a Company That Invests in People

Since 1977, Terry's Heating and Air Conditioning has earned the trust of homeowners across Southern Idaho by providing dependable heating and cooling services backed by exceptional customer care. We believe great service begins with great employees, which is why we provide training, support, and opportunities for long-term career growth.

We are looking for a Customer Care Scheduling Specialist to join our office team. This position is perfect for someone who enjoys helping people, thrives in an organized office setting, and likes keeping daily operations running smoothly. Previous HVAC experience is not necessary because we provide the training needed to become successful in the role.

What We Offer

• Competitive hourly wages ranging from $15.00 to $20.00 based on experience

• Health insurance benefits

• Paid vacation

• Paid company holidays

• 401(k) retirement plan with up to a 4 percent employer match

• Paid training and continuing education

• Stable year-round employment

• Opportunities for advancement into dispatcher and office leadership positions

• Friendly and supportive team environment

• Long-term career opportunities with a well-established local company

About the Position

As a Customer Care Scheduling Specialist, you will serve as an important connection between our customers and service team. You will coordinate appointments, assist with scheduling, maintain accurate records, and help ensure every customer receives prompt and professional service.

Primary Responsibilities

• Answer incoming telephone calls in a friendly and professional manner

• Schedule service, maintenance, repair, and installation appointments

• Contact customers to confirm appointments and communicate schedule changes

• Assist with organizing technician schedules throughout the workday

• Update customer accounts and maintain accurate information in company software

• Support recurring maintenance scheduling and customer follow-up

• Learn dispatch procedures and office processes through hands‑on training

• Assist with administrative duties that support daily operations

• Communicate with technicians and office personnel to keep schedules running efficiently

• Deliver outstanding customer service during every interaction

Qualifications

• Previous experience in customer service, reception, office administration, retail, hospitality, or call center work is helpful

• Excellent verbal and written communication skills

• Strong organizational abilities and attention to detail

• Comfortable managing multiple priorities in a busy office

• Basic computer knowledge with the ability to learn new software systems

• Positive attitude and willingness to learn

• Reliable attendance and professional work habits

• Ability to remain calm and courteous in a fast-paced environment

Experience in heating and cooling or another home service industry is beneficial but is not required.

Compensation and Benefits

• Hourly pay from $15.00 to $20.00 based on qualifications

• Health insurance

• Paid vacation

• Paid holidays

• 401(k) with employer matching contributions up to 4 percent

• Company-paid training

• Professional development opportunities

• Advancement into Service Dispatcher and additional office career paths

• Reliable full-time employment with a respected local employer

Join Our Team

If you enjoy helping customers, staying organized, and being part of a team that values professionalism and growth, we would love to hear from you.

Terry's Heating and Air Conditioning offers the training, stability, and support to help you build a rewarding long‑term career while making a positive difference for customers throughout the Twin Falls area.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.