Service Coordinator I: Scheduling & Customer Care

BROCK CABINETS; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off

Growth opportunities within the company

Job summary

BROCK CABINETS in Charlotte, NC is seeking a Service Coordinator I to support our busy service department. The ideal candidate will be organized, great with people, and skilled at multitasking.

Your primary responsibilities include scheduling service appointments, coordinating with service technicians and customers, and ensuring customer satisfaction. The role offers benefits such as medical, dental & vision insurance, a 401(k), and opportunities for growth.

Qualifications

• Strong organizational and communication skills.
• Detail-oriented and dependable.
• Ability to multitask in a fast-paced environment.
• Customer service mindset.
• Office or scheduling experience is a plus.

Responsibilities

• Schedule service appointments.
• Coordinate with service technicians and customers.
• Manage service orders and documentation.
• Assist with warranty claims and reporting.
• Communicate with customers by phone and email.
• Help ensure customer satisfaction from start to finish.

Skills

Organizational skills

Communication skills

Multitasking

Customer service mindset

Job description

BROCK CABINETS in Charlotte, NC is seeking a Service Coordinator I to support our busy service department. The ideal candidate will be organized, great with people, and skilled at multitasking.

Your primary responsibilities include scheduling service appointments, coordinating with service technicians and customers, and ensuring customer satisfaction. The role offers benefits such as medical, dental & vision insurance, a 401(k), and opportunities for growth.