Part-Time Auto Front Desk & Cashier — Customer Champion

Pecheles - Audi, VW, Hyundai

New Bern (NC)

On-site

USD 17,000 - 22,000

Part time

6 days ago

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Qualifications

Basic accounting skills including understanding of accounts receivable and accounts payable.

Responsibilities

Calculate customer bills using dealership computer system.
Receive cash, checks and credit card payments and record on the repair order/counter ticket.
Make change accurately and issue receipts.
Answer phones and direct customers to proper department.
Handle customer complaints diplomatically and refer to appropriate personnel.
Operate switchboard telephone system.
Communicate with callers professionally and efficiently, minimizing hold time.
Assist managers with clerical duties as needed.
Be friendly, professional, and courteous with customers and employees.
Familiarize yourself with department structures and internal procedures.

Skills

Basic accounting

Job description

We are seeking a Part-time Cashier/ Receptionist with excellent customer service skills and a winning attitude. This individual is responsible for accurately directing inbound calls, completing customer & departmental transactions, and providing administrative support as needed. Must have basic accounting skills including an understanding of functions in both accounts receivable and accounts payable.

The shift will alternate every other week as follows: Week 1, Monday, Wednesday, Friday; 2PM-7PM. Week 2, Tuesday, Thursday; 2PM-7PM.

In 1965, the Pecheles family opened Pecheles Automotive’s doors with a passion for quality cars and quality customer service. Knowing that every car shopper’s journey is unique, the first-generation Pecheles team set out to build a dealership that provided the most professional service and staff in East North Carolina. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Pecheles Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Responsibilities

Calculate the customer’s bill using the dealership’s computer system
Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
Make change accurately and issue receipts to customers
Answer phones and direct consumer to the proper department and follow up in a timely manner
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Operate switchboard telephone system
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

Experience with Microsoft Office suite is a plus
Available to work 2 PM AM to 7 PM Monday thru Friday.
Ability to communicate customers' interests, needs, and requests to management and sales personnel
Ability to multi-task and remain calmduring busy periods
Commitment to providing a superior customer service experience
Professional personal appearance
Clean driving record
Willing to complete a pre-employment drug screen and background check.