Service Coordinator

Pure Water Technology of Central PA; Lancaster (Lancaster County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Hourly wage

Fully paid training

Comprehensive benefits

Job summary

Pure Water Technology of Central PA is seeking a detail-oriented scheduler to gather and document customer and service information, plan routes, and adjust schedules as needed. You will coordinate technicians, prioritize urgent requests, and communicate updates to the team.

Ideal candidates bring five years of experience, proficiency with Word, Excel, Outlook, and Google Maps, and strong communication and multitasking abilities in a fast-paced environment.

Qualifications

• Minimum five years of experience in related role.
• Proficient with Word, Excel, Outlook, and Google Maps.
• Ability to multitask in a fast-paced environment.
• Strong communication and attention to detail.

Responsibilities

• Gather and accurately document customer and service information
• Schedule and route service technicians efficiently
• Adjust schedules when emergencies, cancellations, or unexpected issues arise
• Prioritize service requests based on urgency and customer needs
• Communicate schedule and service information to technicians and other team members
• Monitor service activity and follow up on outstanding items
• Stay on top of incoming emails and respond promptly and professionally
• Maintain accurate customer, scheduling, and service records
• Switch between phone calls, scheduling, email, and administrative work without losing track of details

Skills

Five years exp

Multitasking

Communication skills

Attention to detail

Tools

Word

Excel

Outlook

Google Maps

Job description

Benefits

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Pure Water Technology is the driving force behind sustainable, eco-friendly water and ice solutions. Over the last two decades, we've partnered with businesses statewide to eliminate plastic bottles and jugs, promoting a healthier, cleaner environment. Join us in making a difference—one bottle-less cooler at a time.

Job Description

• Gather and accurately document customer and service information
• Schedule and route service technicians efficiently
• Adjust schedules when emergencies, cancellations, or unexpected issues arise
• Prioritize service requests based on urgency and customer needs
• Communicate schedule and service information to technicians and other team members
• Monitor service activity and follow up on outstanding items
• Stay on top of incoming emails and respond promptly and professionally
• Maintain accurate customer, scheduling, and service records
• Switch between phone calls, scheduling, email, and administrative work without losing track of details

Required Skills

• Minimum of five years experience.
• Familiarity with Word, Excel, Outlook, Google Maps
• Ability to multitask is a must as this is a fast paced environment.
• Strong communication skills and attention to detail as well as the ability to make quick decisions is very important to this position.

Pure Water Technology Offers

• Hourly wage commensurate with experience ($20 to $23/hour)
• Fully paid training
• Comprehensive benefits including medical, company paid life insurance, 401(k) plan with match and much more!