Service Scheduler | HVAC & Plumbing

Sandersandjohnson; Littleton (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Retirement plan with match

Paid time off and holidays

Health, dental, vision insurance

Life and AD&D insurance

Direct deposit

Dog-friendly office

Training and advancement

Growth opportunities

Job summary

Sanders & Johnson, Inc. in Littleton, CO is seeking a full-time Customer Service Associate to handle calls, schedule HVAC and plumbing service, and keep client records up to date.

The ideal candidate has 3+ years of customer service, is proficient with Excel, and is reliable, detail-oriented, and calm when handling challenging customers. The role includes outbound calls, payments, and light bookkeeping in a dog-friendly office.

Qualifications

• 3+ years of customer service experience.
• Proficiency with technology and software, including Microsoft Excel.
• Punctual, dependable, trustworthy, and always on time.
• Excellent at following up and seeing requests or projects through to completion.
• Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things.
• A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized.
• A calm personality and the ability to diplomatically interact with challenging customers.
• A self-starter who quickly finishes tasks.

Responsibilities

• Handle incoming calls and schedule HVAC and plumbing service requests.
• Maintain accurate customer records in our CRM system.
• Outbound calls for maintenance appointments and lead management.
• Collect payments and perform light bookkeeping.
• Promote service agreements and schedule equipment estimates.
• Tackle administrative tasks with professionalism and a calm demeanor.

Skills

Customer service

Tools

Excel

ServiceTitan

Job description

Sanders & Johnson, Inc. in Littleton, CO is seeking a full-time Customer Service Associate to handle calls, schedule HVAC and plumbing service, and keep client records up to date.

The ideal candidate has 3+ years of customer service, is proficient with Excel, and is reliable, detail-oriented, and calm when handling challenging customers. The role includes outbound calls, payments, and light bookkeeping in a dog-friendly office.