Customer Service Associate

Sandersandjohnson; Littleton (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Retirement plan with match

Paid time off and holidays

Health, dental, vision insurance

Life and AD&D insurance

Direct deposit

Dog-friendly office

Training and advancement

Growth opportunities

Job summary

Sanders & Johnson, Inc. in Littleton, CO is seeking a full-time Customer Service Associate to handle calls, schedule HVAC and plumbing service, and keep client records up to date.

The ideal candidate has 3+ years of customer service, is proficient with Excel, and is reliable, detail-oriented, and calm when handling challenging customers. The role includes outbound calls, payments, and light bookkeeping in a dog-friendly office.

Qualifications

• 3+ years of customer service experience.
• Proficiency with technology and software, including Microsoft Excel.
• Punctual, dependable, trustworthy, and always on time.
• Excellent at following up and seeing requests or projects through to completion.
• Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things.
• A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized.
• A calm personality and the ability to diplomatically interact with challenging customers.
• A self-starter who quickly finishes tasks.

Responsibilities

• Handle incoming calls and schedule HVAC and plumbing service requests.
• Maintain accurate customer records in our CRM system.
• Outbound calls for maintenance appointments and lead management.
• Collect payments and perform light bookkeeping.
• Promote service agreements and schedule equipment estimates.
• Tackle administrative tasks with professionalism and a calm demeanor.

Skills

Customer service

Tools

Excel

ServiceTitan

Job description

Sanders & Johnson, Inc. is hiring a full-time Customer Service Associate in Littleton, CO. If you thrive on making people's days better, love juggling a variety of tasks, and can charm even the grumpiest of personalities with your grace and wit, keep reading – this might just be the rewarding opportunity you've been waiting for!

WHAT WE OFFER OUR CUSTOMER SERVICE ASSOCIATE:

• Competitive pay of $23-$25/hour
• Company-sponsored retirement plan with company match
• Paid vacation, paid sick leave, and paid holidays
• Health, dental, and vision insurance
• Life and AD&D insurance
• Opportunities for training and advancement
• Direct deposit
• A beautiful, dog-friendly office and a team with a sense of humor

WHAT WE'RE ALL ABOUT:

Denver is an extraordinary city, with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses.

Our organization has seen several years of steady growth even during the pandemic. We are locally owned and have great leadership who are personally interested in the success of the company, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.

WHAT YOUR DAY ENTAILS:

As our Customer Service Associate, you'll handle incoming calls, schedule HVAC and plumbing service requests, and maintain accurate customer records in our CRM system. Your role includes outbound calls for maintenance appointments, managing leads, collecting payments, and light bookkeeping. You'll also promote service agreements, schedule equipment estimates, and tackle administrative tasks with professionalism and a calm demeanor, even when handling challenging situations.

WHAT WE NEED FROM YOU:

• 3+ years of customer service experience
• Proficiency with technology and software, including Microsoft Excel
• Punctual, dependable, trustworthy, and always on time
• Excellent at following up and seeing requests or projects through to completion
• Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things
• A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized
• A calm personality and the ability to diplomatically interact with challenging customers
• A self-starter who quickly finishes tasks

Preferred but not required:

• Outbounding experience
• Experience working with a plumbing, HVAC, or another trade company
• Proficiency with ServiceTitan software
• Competitive spirit that pursues winning with a passion