Receptionist/Call Center

Cornerstone Kia; Elk River (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

40 Hour Workweek

Health care options

Dental Insurance

401K with company match

Vision Insurance

Job summary

Cornerstone Auto Group in Elk River, MN is seeking a Service Scheduler/Receptionist to handle calls, appointments, and customer inquiries in a fast-paced dealership environment. This full-time role emphasizes friendly service, accurate data entry, and professional communication.

You will schedule service appointments, follow up on customer satisfaction, and support sales and service advisors as needed. A high school diploma and 2 years of customer service are required.

Qualifications

• 2 years of customer service experience is required.
• Excellent computer skills are required.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Answer all incoming phone calls or internet leads to schedule appointments.
• Make customer satisfaction calls regarding sales, warranties, pricing, and complaints; document responses and forward to the appropriate advisor or manager.
• Set appointments for recalls and required maintenance; stay proactive in outreach.
• Maintain a professional appearance and demeanor.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Education

High School Diploma or equivalent

Job description

Receptionist/Call Center# Receptionist/Call CenterCornerstone Auto Group - Elk River, MN 55330## OverviewSalary Range$18.00 - $20.00 HourlyPosition TypeFull TimeJob ShiftSwingEducation LevelHigh SchoolTravel PercentageNoneCategoryAdmin - Clerical## DescriptionFor over fifty years, Cornerstone Auto Group has experienced continuous growth and evolution through generations of family ownership. Being family owned has its rewards. We operate on a set of standards that you don't find at other dealerships. Our mission is to foster meaningful connections with both our customers and employees. Learn more about our story of success and dedication to excellence. We firmly believe in investing in the success of our team members. We are dedicated to supporting you on your journey toward personal and professional development through comprehensive initiatives aimed at unlocking your full potential and fostering your career advancement. This unwavering commitment to our employees has been recognized by our team members themselves, resulting in being honored as a Top Workplace in MN since 2018 and a Top Workplace USA since 2022. We are looking for someone to join us in the role of Service Scheduler.**Benefits that we offer:**· Paid Training and Development· Paid Time Off (PTO)· Flexible Schedule 40 Hour Workweek· Career Path and Promotion Opportunities· Free College Education through Strayer Online University· Multiple health care options with corporate contribution· Free health care option for employee· Dental Insurance w/Corporate Match· Free Basic Life Insurance valued at $15,000· HSA· 401K w/Corporate Match· Vision Insurance· Accident and Critical Illness· Short- and Long-Term Disability· Supplemental Life Insurance· Employee Assistance Program· Wellness Program with Fitness Discounts· Auto Sales, Service, Parts, and Accessories Discounts· Additional Employee Discounts and Perks## Qualifications**Primary duties will consist of but not limited to:*** Answer all incoming phone calls or internet leads to schedule appointments* Make customer satisfaction calls regarding sales, warranties, pricing, and complaints; accurately document the customers response and forward to the appropriate advisor or manager* Be proactive and make calls to set appointments on the following:* Recalls, required maintenance, declined service* Maintain a professional appearance**Education and/or Experience:*** High School Diploma or equivalent* Experience with customer service 2 years* Excellent computer skills**Qualifications and Requirements:*** Current, valid Drivers License with a driving record that meets insurance company standards* Willing to submit and the ability to pass a pre-employment background check and drug screen* Ability to multi-task using multiple computer programs and software simultaneously* Excellent communications skills, both verbal and written* Good working relations with customers by providing courteous, efficient and professional service* Detail-oriented, professional appearance and strong work ethic* Ability to work in a fast-paced work environment* Must be able to work flexible hoursOur Values: We value our relationships. We do whats right, whats honest. We aim for excellence. We listen to really understand. We take action. We show respect. We work as teams. We strive to improve, learn. We greet each day with gratitude. We celebrate what we do together. The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.