Service Scheduler & Dispatch Coordinator

Horwitz; New Hope (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Training and mentorship opportunities

Competitive benefits

Supportive workplace culture

Job summary

Horwitz is seeking a dedicated Service Coordinator to join their team in New Hope, Minnesota. This role requires excellent communication skills, a commitment to customer service, and the ability to manage technician schedules effectively. You will play a key part in maintaining high standards of service delivery while embodying Horwitz's core values.

The ideal candidate will have prior experience in customer service, preferably in HVAC, plumbing, or electrical industries. A positive attitude and a collaborative spirit are essential for this role.

Qualifications

• Proficiency in MS Office Suite required.
• High School Diploma or GED is mandatory.
• Customer service experience is essential.

Responsibilities

• Serve as primary contact for service requests.
• Maintain technician schedules and dispatch service teams.
• Monitor parts delivery and billing documentation.
• Identify service trends and recommend solutions.
• Contribute to a supportive team culture.

Skills

MS Office Suite proficiency

Excellent documentation skills

Strong attention to detail

Multitasking abilities

Strong writing and verbal communication

Customer interaction professionalism

Education

High School Diploma or GED

Technical/Associates degree

Tools

Dispatch/business management software

Job description

Horwitz is seeking a dedicated Service Coordinator to join their team in New Hope, Minnesota. This role requires excellent communication skills, a commitment to customer service, and the ability to manage technician schedules effectively. You will play a key part in maintaining high standards of service delivery while embodying Horwitz's core values.

The ideal candidate will have prior experience in customer service, preferably in HVAC, plumbing, or electrical industries. A positive attitude and a collaborative spirit are essential for this role.