Service Scheduler & Customer Experience Specialist

DPC Services Group; Forsyth (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

DPC Services Group in Forsyth, GA is seeking a Customer Service Representative to be the first point of contact for customers requesting service. You will manage incoming calls, verify information, and create or update records to support reporting and scheduling.

The role emphasizes clear communication, data accuracy, and adherence to call-handling procedures. You will book jobs in ServiceTitan, explain fees and payment expectations, and coordinate with dispatch to ensure timely service.

Qualifications

• Clear phone communication and strong customer service skills.
• Attention to detail with accurate data entry and record keeping.
• Experience in call centers or customer service environments preferred; willingness to learn.

Responsibilities

• Handle incoming calls promptly and courteously; identify customer needs.
• Verify contact information, service address, and history; update records.
• Gather service details and escalate urgent issues per policy.
• Book calls in ServiceTitan with correct unit, type, campaign and notes.
• Explain service fees, deposits, expectations, and payment processes.
• Schedule within approved windows and coordinate with dispatch when needed.
• Document outcomes, follow up on incomplete bookings, and route non-service inquiries.
• Protect customer data and payment information.

Skills

Phone communication

Customer service

Data entry

Multitasking

Tools

ServiceTitan

Job description

DPC Services Group in Forsyth, GA is seeking a Customer Service Representative to be the first point of contact for customers requesting service. You will manage incoming calls, verify information, and create or update records to support reporting and scheduling.

The role emphasizes clear communication, data accuracy, and adherence to call-handling procedures. You will book jobs in ServiceTitan, explain fees and payment expectations, and coordinate with dispatch to ensure timely service.