Service Scheduler - ADV

Apex Systems; Pelham, Northern (AL, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

401K with match

HSA option

ESPP

Training programs

Job summary

Everforth Apex is seeking an Operations Coordinator to support daily service and administrative operations onsite. You will coordinate technician schedules, manage service requests, and communicate with customers to ensure smooth workflows.

The role requires 2+ years in dispatch or operations coordination, HVAC experience, and strong Microsoft Office skills. Join a team focused on efficiency, accuracy, and excellent service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in dispatching, operations coordination, administration, or a related support role.
• Minimum 2 years of experience within the HVAC industry.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office and data entry systems.

Responsibilities

• Answer and manage incoming service calls and customer inquiries.
• Schedule, book, and coordinate time-and-material (T&M) service jobs.
• Dispatch technicians and coordinate service schedules as required.
• Process material returns and ensure parts are returned in a timely manner.
• Enter and maintain accurate customer and service data within company systems.
• Maintain department calendars, schedules, meetings, and travel arrangements.

Skills

Dispatch experience

Operations coordination

Customer service

Microsoft Office

Data entry

Education

High School Diploma or GED

Tools

Data entry systems

Job description

Operations Coordinator

Location: OnsiteShift: 1st Shift (7:00 AM – 4:00 PM)Pay Rate: $18.00 - $20.00/hour

Position Overview

We are seeking a detail-oriented Operations Coordinator to support daily service and administrative operations. This role is responsible for coordinating technician schedules, processing service requests, managing customer communications, and ensuring efficient workflow across the department. The ideal candidate will have experience in dispatch, operations support, or administration and thrive in a fast-paced environment.

Key Responsibilities

• Answer and manage incoming service calls and customer inquiries.
• Sserve as the secondary point of contact for office phone calls.
• Schedule, book, and coordinate time-and-material (T&M) service jobs.
• Order parts and issue purchase orders as needed for service work.
• Dispatch technicians and coordinate service schedules as required.
• Process material returns and ensure parts are returned in a timely manner.
• Return customer calls and provide updates regarding service requests.
• Maintain department calendars, schedules, meetings, and travel arrangements.
• Enter and maintain accurate customer and service data within company systems.
• Organize workflow by managing assignments, correspondence, and customer information.
• Keep warehouse inventory and parts organized (no heavy lifting or machinery operation required).
• Maintain filing, recordkeeping, and document retrieval systems.
• Perform database backups and help maintain the security and confidentiality of company information.
• Support overall office operations and administrative functions.

Required Qualifications

• High School Diploma or GED required.
• 2+ years of experience in dispatching, operations coordination, administration, or a related support role.
• Minimum 2 years of experience within the HVAC industry.
• Previous dispatching experience strongly preferred.
• Strong customer service and communication skills.
• Excellent organizational, planning, and time management abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office and data entry systems.

Preferred Skills

• Experience coordinating field service technicians.
• Knowledge of purchase orders, inventory tracking, and material returns.
• Strong written and verbal communication skills for cross-functional collaboration.
• Ability to work independently and as part of a team.

Work Environment

• Office and warehouse support environment.
• Light physical activity may be required for organizing inventory and materials.
• No heavy lifting, forklift operation, or machinery operation required.

Compensation

Compensation: $18.00 - $20.00 per hour, based on experience.

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.