Service Scheduler - Springfield, OH

Konecranes; Ohio; On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical Plan

Dental

Vision

401k plan with a match from day one

profit sharing

identity theft protection

accident insurance

travel insurance

Job summary

Konecranes is seeking a Service Scheduler to oversee delivery of service repairs, inspections, and preventive maintenance for customer equipment. You will schedule and dispatch field operatives, maintain customer communication, and ensure timely work.

This role requires strong multitasking, organizational and PC skills, plus the ability to work in an industrial environment. Travel and overtime may be required.

Qualifications

• Must be customer-oriented with strong interpersonal, communication and organizational skills.
• Able to manage multiple tasks with a strong ability to prioritize.
• Comfortable in an industrial environment.
• Willing to take on new and challenging tasks.
• Must have a take-charge attitude, be decisive and responsible.
• Comfortable in a fast-paced, growth-oriented environment.
• Bachelor’s degree preferred, or prior equivalent experience and training.

Responsibilities

• Manage the schedule of service work for assigned customers and field operatives.
• Collaborate with Field Operations Managers to ensure timely resolution of customer needs.
• Maintain Planning Board in Siebel for visibility to stakeholders.
• Confirm material delivery with customers and arrange rental equipment or subcontractors as needed.
• Communicate with customers and internal stakeholders about changes or updates.
• Provide Evergreen Agreement and breakdown quotes; secure purchase orders.
• Open service requests and schedule field operatives for emergencies; communicate costs.
• Monitor changes in agreement scope and profitability to stakeholders.

Skills

Customer oriented

Interpersonal skills

Communication

Organizational skills

PC skills

Prioritization

Take-charge attitude

Education

Bachelor's degree preferred or equivalent experience

Tools

Siebel

Job description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive.We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION SUMMARY

The Service Scheduler oversees delivery of service repairs, inspections, and preventative maintenance needs. This role is responsible for scheduling and dispatching Service field operatives, customer communication, and ensuring timely repair, inspections, and preventative maintenance of customer equipment.

RESPONSIBILITIES:

• Manage the schedule of service work for assigned customers and field operatives.
• Collaborate closely with Field Operations Managers to ensure timely and efficient resolution of customer needs to maintain high service standards and operational alignment.
• Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management as needed.
• Confirm material delivery with customer and arrange for necessary rental equipment, as well as subcontractors, as needed.
• Communicate with customers and internal stakeholders throughout projects regarding changes or updates.
• Provide Evergreen Agreement and breakdown quotes and follow up to secure purchase orders.
• Open service requests and schedule field operatives to respond to emergency breakdowns, as well as communicate costs appropriately to the customer.
• Monitor and communicate changes in agreement scope and profitability to relevant internal stakeholders.
• Gain a general understanding of the contents of all OSHA, ANSI, CMAA, HMI, NEC and other codes or regulations pertaining to the crane/hoist industry. Refresh and update knowledge periodically.
• Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
• Perform other duties as assigned.

REQUIRED SKILLS & COMPETENCIES:

• Must be customer-oriented, have well-developed interpersonal, communication, organizational and PC skills.
• Must be able to handle multiple tasks at one time with a strong ability to prioritize.
• Comfortable in an industrial environment.
• Willing to take on new and challenging tasks.
• Must have a take charge attitude, be decisive and possess a high level of responsibility.
• Must be comfortable in a fast pace, growth-oriented environment.
• Bachelor’s degree preferred, or prior equivalent experience and training.

OTHER REQUIREMENTS:

• Occasional travel required, possibly overnight.
• Willingness to work overtime or additional hours as needed.

What we offer:

Benefits:

• Medical Plan
• Dental
• Vision
• 401k plan with a match from day one
• profit sharing
• identity theft protection
• accident insurance
• travel insurance
• and so much more!

Vacation:

• 2 weeks of vacation per year (pro-rated for the first year depending on start date).
• 5-12 years of service, 3 weeks.
• 13+ years of service, 4 weeks.

Sick Leave:

• 5 days of Sick Leave per year. Pro‑rated the first year after 90 days of service

Holidays:

• 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category. Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.