Service Sales Representative

Loma Systems; Carol Stream (IL); On-site; USD 35,817 - 42,705; Full time

Benefits offered by this job

Base salary with on-target commission earnings

Opportunities for career development

Job summary

A leading manufacturer is seeking a Service Sales Representative to enhance client relationships, drive sales for service agreements, and promote aftermarket products. The role requires strong communication and organizational skills, along with a proactive sales approach and the ability to manage CRM systems effectively. Candidates should have a proven sales track record and be comfortable with cold calling. This position offers a competitive hourly wage and target commissions.

Qualifications

• Proven track record of meeting or exceeding sales targets.
• Strong attention to detail and organizational skills.
• Must be comfortable with cold calling and follow-ups.

Responsibilities

• Drive growth in service agreement contract sales.
• Promote aftermarket products and generate equipment leads.
• Collaborate with various teams to ensure a seamless customer experience.

Skills

Customer relationship building

Sales acumen

Negotiation skills

Organizational skills

Verbal communication

Written communication

Tools

Microsoft Dynamics 365

Microsoft Office Applications

Job description

Service Sales Representative – Loma Systems

Join to apply for the Service Sales Representative role at Loma Systems.

Job Description

As a Service Sales Representative, you will be responsible for fostering relationships with potential, dormant and existing customers, generating leads and opportunities, and creating value for customers through the sale or upsell of our comprehensive service solutions. This role drives revenue for the organization while achieving established targets. You will play a critical role in expanding the customer base, driving revenue through equipment, spare parts and services, and strengthening long‑term client relationships.

Responsibilities

• Drive growth in service agreement contract sales by upgrading existing customers to higher tiered agreements and converting non‑contract customers to contracts. Maintaining strong relationships with key clients, prospects and stakeholders to ensure high customer satisfaction.
• Promote and proactively sell aftermarket products such as spare part kits, training programs, TRACS monitoring software, and production support time to maximize customer value to potential, dormant and existing customers. Meeting or exceeding targets.
• Generate equipment leads through a technical consultative approach and via proactive outbound communication and support the sales team with quotations when required.
• Collaborate closely with service, sales, marketing and support teams to ensure a seamless customer experience, nurture the sales funnel and increase lead generation and qualification.
• Manage and maintain the CRM and Lead Management System and report on sales leads, new and existing account opportunities and other reports as required.
• Identify and develop new aftermarket business opportunities within existing and new customer accounts. Act as the primary point of contact for aftermarket inquiries and support. Support customers through the full lifecycle: post‑sale, warranty, service agreements, etc.
• Conduct market analysis and competitor benchmarking to identify trends and opportunities. Developing strategies for market penetration in underperforming or untapped regions. Leverage historical data, sales tools, and market analysis to identify potential targets.
• Gather customer feedback and relay insights to product development, marketing, sales and/or service teams.

Requirements

• A proactive, highly driven self‑starter who enjoys building customer relationships, uncovering new opportunities and demonstrates strong communication, sales acumen, and organizational skills.
• A role model of Loma’s behaviors (Hands‑on, One Team, Positive Mindset, delivering on our Commitments, Taking the initiative).
• Must be comfortable with cold calling and following up with potential customers and arranging sales calls. Excellent telephone manners.
• Able to understand and communicate the company’s value proposition. Sowing an understanding of industrial capital equipment solutions to effectively communicate the Loma Systems product and services offerings.
• Relevant experience in business development, account development, lead generation, sales or a similar role. Proven track record of meeting or exceeding sales targets.
• Excellent verbal and written communication skills; confident with both internal and external individuals at all levels. Strong negotiation and presentation skills.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Applications and CRM databases (preferably Microsoft Dynamics 365).
• Ability to be flexible and adaptable (willing to experiment with different approaches to determine what works best for the organization and potential customers).
• Must be able to occasionally travel (up to 25%) to customer sites and events as needed.

Company Information

LOMA is a critical part of food safety and quality. We protect the consumer while maintaining a highly commercial focus. LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment used to identify contaminants and product defects in the food and pharmaceutical industries. With over 50 years of experience, we deliver equipment that ensures products are contamination free, quality‑intended and safe for consumers. Our culture encourages initiative, autonomy and a decentralized environment, offering a personalized experience and stable career progression within our parent company, Illinois Tool Works (ITW), a Fortune 250 industrial manufacturer.

Compensation Information

26–31/hr base salary with On‑Target Commission Earnings expected to be $15–20k/year.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state or local laws.