Service Telesales Representative

Mettler-Toledo; Lutz (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with company matching

Tuition reimbursement

Wellness programs

Parental leave

Paid time off

Disability insurance

Life insurance

Domestic partner benefits

Job summary

METTLER TOLEDO is hiring an Inside Sales Representative to own an existing book of customers through proactive phone outreach and virtual meetings, aiming to hit weekly sales targets.

You’ll demonstrate our solutions, uncover needs, prepare quotes, and close deals, while building lasting relationships and maintaining a high-volume CRM pipeline. A bachelor’s degree is preferred with 2–3 years in customer service or sales.

Qualifications

• 2–3 years of combined customer service, sales, or marketing experience.
• Outbound call center experience required.
• Telesales training is required.

Responsibilities

• Grow customer accounts through proactive outreach by phone and virtual meetings.
• Deliver engaging product demonstrations and present solution value.
• Identify customer needs and uncover new sales opportunities.
• Prepare quotes and proposals and close deals to meet targets.
• Maintain accurate CRM records and manage a high-volume pipeline.
• Collaborate with management and internal teams in a fast-paced setting.

Skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Customer-focused

Sales mindset

Time management

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Outlook

ERP (SAP or similar)

SalesLogix

CRM systems

Job description

Our Opening and Your Responsibilities

Ready to turn great conversations into real results? Join a growing team where your drive, communication skills, and sales instincts can make an immediate impact. As an Inside Sales Representative, you’ll own and grow an assigned portfolio of existing customers through proactive phone outreach and virtual meetings—using a structured campaign process to uncover needs, build relationships, and consistently hit weekly sales goals and quotas.

What You’ll Do

• Grow customer accounts: Expand your assigned book of existing customers through consistent, proactive outreach by phone and virtual meetings.
• Deliver engaging product demonstrations: Lead virtual service presentations that clearly showcase the features, benefits, and value of our solutions.
• Identify customer needs: Use active listening and discovery conversations to understand evolving customer priorities and uncover new sales opportunities.
• Communicate with impact: Engage customers clearly and persuasively, listen actively, and tailor solutions to their needs.
• Prepare winning proposals: Develop quotes and proposals, then confidently close deals to achieve or exceed sales targets.
• Close with confidence: Assess needs, address objections, leverage product knowledge, and guide customers smoothly from initial interest to a signed deal.
• Build lasting relationships: Become a trusted point of contact, ensuring customer satisfaction while identifying opportunities for additional sales.
• Solve problems in real time: Think quickly and provide practical solutions during customer interactions.
• Manage a high-volume pipeline: Handle a strong call volume while maintaining accurate, up-to-date records of sales activities, customer interactions, and team progress in the CRM.
• Use sales technology effectively: Leverage CRM systems and sales tools to manage customer information, track activity, and support a strong pipeline.
• Collaborate and adapt: Thrive in a dynamic environment, stay flexible, and bring energy to a fast-paced sales setting.

What You Need to Succeed

• Bachelor’s degree preferred, with 2–3 years of combined customer service, sales, or marketing experience
• Strong organizational skills with a customer-focused, detail-oriented approach
• Excellent verbal and written communication, math, and analytical skills
• Knowledge of pricing strategies for field service labor, materials, and travel costs
• Ability to assess service contract risk, analyze websites for leads, and make sound business judgments
• Skilled at managing multiple priorities, deadlines, and changing project demands
• Comfortable communicating clearly with customers, management, and internal teams
• Proficiency with Microsoft Office, Outlook, and internet-based tools; SAP or another ERP system and SalesLogix experience are a plus
• Outbound call center experience and telesales training required
• Competitive, motivated to excel in a fast-paced sales environment, and able to connect with a variety of personality types
• Field service experience and product inspection knowledge are preferred

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of‑the‑art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.