Sales Account Manager Existing Installation

Schindler Group; Milwaukee (WI); On-site; USD 82,000 - 102,000; Full time

Benefits offered by this job

Fully vested 401k match

Medical, Dental and Vision plans

Three weeks’ vacation plus seven sick/

Three floating holidays and eight paid

Job summary

Schindler Group in Milwaukee, WI is seeking an EI Sales Account Manager to drive sales and manage client relationships for elevator services, including maintenance, repairs, and upgrades. You will identify opportunities, manage accounts, and aim for high customer satisfaction and retention.

You will liaise between customers and Schindler to build long-term relationships and leverage industry knowledge to meet sales targets. A Bachelor’s degree is preferred, with 2+ years in the elevator industry.

Qualifications

• Bachelor’s degree preferred (or equivalent elevator industry experience).
• Minimum of 2 years of experience in the elevator industry.
• Strong sales track record and ability to manage customer relationships.

Responsibilities

• Customer Account Management - build and manage relationships with building owners and property managers; renew maintenance/service agreements.
• Sales & Opportunity Identification - identify opportunities and qualify needs for profitable solutions.
• Documentation & Compliance - prepare estimates and maintain accurate customer records; ensure policy compliance.
• Collaboration & Communication - partner with Field Superintendent and technicians to drive lead generation and ensure a great customer experience.
• Negotiation & Strategy - negotiate terms and develop sales strategies aligned with product strategies.

Skills

Presentation skills

Communication

Negotiation

Objection handling

Closing skills

Time management

Organizational skills

Problem solving

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Location: Milwaukee, WI, United States

Job ID: 92172

We Elevate… Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Your Main Responsibilities

Position Overview

As an Existing Installation (EI) Sales Account Manager at Schindler, you will drive sales and effectively manage customer relationships for elevator and escalator services, including maintenance, repairs, and upgrades. You will identify and pursue sales opportunities, manage existing and new customer accounts and ensure high levels of customer satisfaction and retention. You will act as a liaison between the customer and Schindler to build strong, long‑term relationships and leverage industry knowledge to achieve sales targets.

Essential Functions

• Customer Account Management - Build and manage favorable client relationships with building owners and property managers to secure and renew maintenance/service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation by retaining and growing the customer base. Meet regularly with assigned client accounts, by phone or in person to understand business requirements which can be leveraged into expanded business opportunities. Manage and oversee the accounts receivable for client portfolios, ensuring timely and accurate payments.
• Sales & Opportunity Identification - Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services.
• Documentation & Compliance - Prepare and communicate estimates for prospective customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.
• Collaboration & Communication - Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery. Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achieve sales objectives.
• Negotiation & Strategy - Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.

What You Bring

Bachelor’s degree preferred or a minimum of 2 years of experience in the elevator industry

Knowledge, Skills And Abilities

• Effective presentation skills and proficiency in Microsoft Office applications
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record
• Excellent time management, organizational skills and problem‑solving abilities
• Motivated, resilient, and customer‑focused mindset with a strong character aligned with Schindler’s values
• Ability to empathize, listen and connect with people to form outstanding customer relationships
• Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for local travel and managing customer interactions

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $81,500 - $101,900

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer‑term incentives.

Salary range may differ based on the final geographic location of the position.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.