Service Sales Engineer - Mid-Atlantic Territory

Edwards Vacuum LLC; North Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health & wellness programs

401(k) with employer match

Paid family leave & parental leave

Job summary

Edwards Vacuum LLC is seeking a Service Sales Engineer to grow the service aftermarket business in the Mid Atlantic region. The role focuses on developing customer relationships, promoting service solutions, and achieving sales targets through proactive planning and collaboration with internal teams.

The candidate should have a engineering or business background, strong commercial acumen, and willingness to travel extensively. Authorized US work status is required.

Qualifications

• Bachelor’s degree or equivalent experience in service/industrial sales.
• Experience in service or aftermarket sales in industrial/engineering settings.
• Strong customer relationship and negotiation abilities.
• Proficient with CRM systems and MS Office.
• Willingness to travel extensively within the Mid-Atlantic.
• Authorized to work in the United States.

Responsibilities

• Plan and prioritize sales activities to meet targets.
• Grow service revenue by penetrating installed base in the territory.
• Identify, develop and close opportunities for service products.
• Maintain strong customer relationships at all levels.
• Act as trusted advisor by understanding customer needs and offering tailored service solutions.
• Collaborate with Service Aftermarket team for after-sales support.
• Manage quotations from issuance to closure with timely follow-up.

Skills

CRM proficiency

Negotiation

Relationship building

Communication skills

Market analysis

Travel willingness

Education

Bachelors in Engineering or Business or related

Tools

CRM software

MS Office

Job description

Overview

The Service Sales Engineer is responsible for growing the service aftermarket business within the assigned Mid Atlantic territory. This role focuses on developing and managing customer relationships, promoting service and aftermarket solutions, and achieving agreed sales targets through proactive planning, customer engagement, and collaboration with internal teams. The position requires strong commercial acumen, technical understanding, and a customer-first mindset.

Responsibilities

• Plan, organize, and prioritize personal sales activities and customer/prospect visits to achieve agreed business targets while effectively managing time and productivity.
• Grow service revenue through development and penetration of the installed base within the assigned territory.
• Identify, develop, and close sales opportunities for assigned service products and solutions.
• Develop and maintain strong customer relationships at all levels, ensuring a consistent, high standard of aftermarket service.
• Act as a trusted advisor to customers by understanding their operational needs and offering tailored service solutions.
• Cooperate closely with the Service Aftermarket team to ensure excellent after-sales support and high levels of customer satisfaction.
• Manage quotations from issuance through to closure, ensuring timely follow-up with customers.

Qualifications

• Bachelor’s degree in Engineering, Business, or a related discipline, or equivalent experience with experience in service sales, aftermarket sales, or technical sales, preferably in an industrial or engineering environment.
• Proficient with CRM systems and standard office software.
• Strong commercial, negotiation, and relationship-building skills.
• Ability to analyze market conditions and translate insights into actionable sales strategies.
• Excellent communication skills, both written and verbal.
• Willingness and ability to travel extensively within the Mid Atlantic territory.
• Must be authorized to work in the United States.

Benefits / Growth

• Benefits and Perks: health and wellness programs, retirement savings, and employee assistance.
• Strong retirement 401(k) plan with matching.
• Paid family leave and parental leave; other benefits for work-life balance.
• Growth opportunities: global training, mentorship, and career progression pathways.
• Support for learning opportunities and global or regional training.

Location

Based within the Mid-Atlantic region (Delaware, Maryland, North Carolina, Pennsylvania, Virginia).

Equal Opportunity

Edwards is an Equal Opportunity Employer. We hire qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law. We comply with all applicable federal, state, provincial and municipal laws.