Service Sales Engineer

Edwards Vacuum; Virginia (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and wellness programs

401(k) with matching

Paid family leave

Job summary

Edwards Vacuum is seeking a Service Sales Engineer to grow the service aftermarket business across the Mid-Atlantic region. You will develop and manage customer relationships, promote service offerings, and meet sales targets through proactive planning and collaboration with internal teams.

Based in the US, the role requires a technical background and strong commercial acumen, willingness to travel extensively within the territory, and a customer-first mindset.

Qualifications

• Bachelor's degree in engineering, business, or related field or equivalent experience.
• Experience in service sales, aftermarket sales, or technical sales in an industrial/engineering environment preferred.
• Proficient with CRM systems and standard office software.

Responsibilities

• Plan, organize, and prioritize sales activities and customer visits to hit targets.
• Grow service revenue by expanding the installed base in the territory.
• Identify, develop, and close opportunities for service products and solutions.
• Develop and maintain strong customer relationships at all levels for aftermarket success.
• Act as trusted advisor to understand operational needs and tailor service solutions.
• Collaborate with Service Aftermarket team to ensure high customer satisfaction.
• Manage quotations from issuance to closure with timely follow-up.

Skills

CRM proficiency

Negotiation

Relationship building

Sales planning

Communication skills

Willingness to travel

Education

Bachelor's degree in Engineering, Business, or related field

Job description

The Service Sales Engineer is responsible for growing the service aftermarket business within the assigned Mid Atlantic territory. This role focuses on developing and managing customer relationships, promoting service and aftermarket solutions, and achieving agreed sales targets through proactive planning, customer engagement, and collaboration with internal teams. The position requires strong commercial acumen, technical understanding, and a customer-first mindset.

You will:

• Plan, organize, and prioritize personal sales activities and customer/prospect visits to achieve agreed business targets while effectively managing time and productivity.
• Grow service revenue through the development and penetration of the installed base within the assigned territory.
• Identify, develop, and close sales opportunities for assigned service products and solutions.
• Develop and maintain strong customer relationships at all levels, ensuring a consistent, high standard of aftermarket service.
• Act as a trusted advisor to customers by understanding their operational needs and offering tailored service solutions.
• Cooperate closely with the Service Aftermarket team to ensure excellent after-sales support and high levels of customer satisfaction.
• Manage quotations from issuance through to closure, ensuring timely follow-up with customers.

To succeed, you will need

You will have a Bachelor’s degree in Engineering, Business, or a related discipline, or equivalent experience and experience in service sales, aftermarket sales, or technical sales, preferably in an industrial or engineering environment.

Other skills we are looking for include:

• Proficient with CRM systems and standard office software.
• Strong commercial, negotiation, and relationship-building skills.
• Ability to analyze market conditions and translate insights into actionable sales strategies.
• Excellent communication skills, both written and verbal.
• Willingness and ability to travel extensively within the Mid Atlantic territory.
• Must be authorized to work in the United States.

In return, we offer

• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance.
• We offer a strong retirement 401k plan with matching
• Family is important to us – so we also offer paid family leave, a health paternity/maternity leave & many other benefits for a health work-life balance
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

Job location

This successful candidate for this role will be based within our Mid-Atlantic region (Delaware, Maryland, North Carolina, Pennsylvania, Virginia).

We are an Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

Salary is based on location average. Final salary may vary based on factors such as geographic location, experience, job-related skills, internal peer equity, etc.

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