Service & Sales Coordination Specialist

Kinetico Incorporated; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Kinetico Incorporated in the United States is seeking a Service Coordinator to handle inbound calls and emails, schedule installations and service visits, and proactively inform customers about additional product and service options.

You will maintain accurate CRM records, perform counter sales, and support technicians while balancing multiple priorities in a fast-paced environment. A strong customer-centric mindset and solid communication skills are essential.

Qualifications

• High School Diploma required; associate degree preferred.
• 3-5 years’ experience in a customer service role.
• Experience with Salesforce preferred.
• Proficient in Microsoft Office (Word/Excel).

Responsibilities

• Schedules product installations and service calls.
• Ensures documentation provided to the Service Technician is complete with all information necessary to service the customer.
• Answers incoming calls and emails, assesses customer needs, and selects appropriate course of action based on established procedures.
• Contacts current customers by phone or in writing to offer ancillary services such as filter changes, resin changes, or salt sales and prepares out of warranty letters to solicit interest in product or service upgrades.
• Logs calls and email conversations with customers into CRM and performs to various metrics.
• Maintains product installation and warranty information within the applicable database.
• Performs counter sales and assists customers with the purchase of products sold in the retail store.
• Performs workorder completion after confirming pricing and sales information.
• Provides back-up support as needed to other in-house sales and service-related employees and assists the Technicians as required to ensure satisfactory customer service.
• Maintains a clean and safe work and retail environment.

Skills

Customer service

Communication

Multitasking

Time management

Sales orientation

Education

High School Diploma

Associate degree preferred

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

Kinetico Incorporated in the United States is seeking a Service Coordinator to handle inbound calls and emails, schedule installations and service visits, and proactively inform customers about additional product and service options.

You will maintain accurate CRM records, perform counter sales, and support technicians while balancing multiple priorities in a fast-paced environment. A strong customer-centric mindset and solid communication skills are essential.