Field Service Supervisor

Kinetico Incorporated; Town of Florida (NY); On-site; USD 75,000 - 100,000; Full time

Job summary

Kinetico Incorporated seeks a Field Service Supervisor to lead installation, service and maintenance of water treatment systems for residential and commercial customers. The role involves training technicians, scheduling daily work, and meeting upsell targets, with emphasis on safety and quality.

The ideal candidate has 5+ years in a technician role, a valid driver’s license, and strong mechanical and problem-solving skills.

Qualifications

• 5+ years of technician or related experience.
• Valid driver's license and clean driving record.
• Mechanical aptitude with problem-solving skills.
• Preferred lead technician or supervisory experience.
• Soldering and basic plumbing knowledge are a plus.

Responsibilities

• Train and supervise installation, service and repair work for residential and commercial customers.
• Lead day-to-day field service activities, scheduling, coaching & development.
• ensure accurate documentation and data management for jobs and inventory.
• Identify add-on sales opportunities to meet sales targets.
• Maintain a safe, clean work environment and vehicle/tools.

Skills

Leadership

Customer-focused

Analytical problem-solving

Mechanical aptitude

Communication

Education

High School Diploma / GED

Residential Pro / Residential Master / Commercial Master academies

Tools

Soldering

Plumbing knowledge

Job description

Love what you do at Kinetico Kinetico believes in treating its employees with respect. They play a vital role in enabling our innovation, growth and success. We strive to provide them with opportunities to grow in a motivating environment.

Job Description: Purpose:

The Field Service Supervisor is responsible for training and performing installations, service, preventive maintenance, diagnostic repair, removal, and selling of Kinetico water softeners and drinking water systems for Kinetico’s residential and commercial customers (75%). They lead a team of Field Service Technicians through day-to-day installation and service work (25%).

Key Areas of Responsibilities:

Executes all processes and procedures related to product installations utilizing various software tools and mechanical devices to record data. Manages the customer relationship by effectively explaining the installation, repair, or replacement work being performed. Assists in the development and facilitation of training installation processes, procedures, and product knowledge. Delivers professional technical service and repair work at residential and commercial locations. Ensures that payment terms have been complied with prior to service work being performed. Provides support to service team through product knowledge and technical guidance. Identifies and converts add-on sales opportunities to meet sales metrics. Leads team of Field Service Technicians in day-to-day work including scheduling, coaching & development, managing performance, and assisting with employment decisions. Completes all documentation required for the customer, and for corporate record and data management. Maintains a clean and safe work environment, including company vehicle, company tools, and spare parts inventory.

Key Performance Indicators:

• Instructs processes and procedures effectively.
• Meets upselling sales goals.
• Uses tools and equipment safely and properly.
• Follows procedures and accurately documents results.

Key Challenges and Decisions:

• Exercises judgment based on previous experience, practices, and precedents to identify and solve problems.
• Balance day-to-day work with additional supervisory, training, and support responsibilities.

Physical Requirements

• Frequent standing, walking, bending, and reaching.
• Frequent lifting of up-to 50 pounds and maneuvering up-to 100 pounds with a dolly.
• Occasional lifting up-to 125 pounds.
• Ability to use hand tools and work with small parts.

Job Knowledge, Skills, and Experience:

• Required: High School Diploma / GED
• Required: 5+ years of technician or related experience Completion of Residential Pro, Residential Master, and Commercial Master academies.
• Valid drivers’ license and a clean driving record.
• Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding of company product and technology Plumbing experience and skills (soldering); plumbing certification a plus.
• Preferred: Prior lead technician or supervisory experience
• Strong work ethic, self-starter, and customer-focused

Organizational Context:

The Field Service Supervisor interacts with all levels of employees in addition to residential and commercial customers, and outside supply and service vendors. They directly manage a team of Field Service Technicians.

Our Commitment and Difference:

Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization. Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry. Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.

Founded in 1970 by two engineers, Kinetico pioneered the development of non-electric, fully mechanical water treatment systems. What began as a small firm quickly grew into a global company with a network of independent dealers and distributors serving nearly 100 countries. Driven by science, innovation and high-quality service, Kinetico designs precision-engineered water treatment solutions that provide customized water solutions improving water. Kinetico is trusted by homeowners and businesses around the world to improve the water they depend on every day. Kinetico is part of the Axel Johnson Group, a global, fifth-generation company continuing its success in developing leading businesses.

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

Founded in 1970 by two engineers, Kinetico pioneered the development of non-electric, fully mechanical water treatment systems. What began as a small firm quickly grew into a global company with a network of independent dealers and distributors serving nearly 100 countries. Driven by science, innovation and high-quality service, Kinetico designs precision-engineered water treatment solutions that provide customized water solutions improving water. Kinetico is trusted by homeowners and businesses around the world to improve the water they depend on every day. Kinetico is part of the Axel Johnson Group, a global, fifth-generation company continuing its success in developing leading businesses.