Lead Service Coordination & Installations

Kinetico Incorporated; Canal Winchester, Northern (OH, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Matching Program

Paid Vacation & Holidays

Education Assistance

Job summary

Kinetico Incorporated in Canal Winchester, OH, is seeking a Service Coordination Supervisor to lead a small team of Service Coordinators, coordinate installation and service requests, and ensure adherence to established service levels.

You will train and support team members, resolve customer issues, manage escalations, and collaborate with sales, field service and partners. Proficiency with ERP systems and web-based applications is preferred.

Qualifications

• High school diploma or GED required.
• 5+ years in a customer-facing role.
• Knowledge of Kinetico products or similar domain is a plus.
• Ability to guide and develop a team of coordinators.
• Experience with ERP software and other web-based tools.

Responsibilities

• Directly manages and leads a team of Service Coordinators while performing coordination duties as needed.
• Coordinate installation and service requests, identify fulfillment partners, and manage customer expectations.
• Provide direction and resolve issues; handle escalations with clients when needed.
• Serve as main contact for major accounts and project launches; maintain installation records.

Skills

Customer-facing communication

Team leadership

Multi-tasking

Attention to detail

Problem-solving

Verbal & written communication

Education

High school diploma/GED

Associate’s degree (preferred)

Tools

ERP software

Web-based applications

Job description

Kinetico Incorporated in Canal Winchester, OH, is seeking a Service Coordination Supervisor to lead a small team of Service Coordinators, coordinate installation and service requests, and ensure adherence to established service levels.

You will train and support team members, resolve customer issues, manage escalations, and collaborate with sales, field service and partners. Proficiency with ERP systems and web-based applications is preferred.