Remote Service Coordinator – Upsell & Customer Care

Kinetico Incorporated; Northern (KY); Remote; USD 42,000 - 54,000; Full time

Job summary

Kinetico Incorporated is seeking a Service Coordinator to remotely handle customer inquiries, schedule installations and service calls, and drive additional product opportunities. You will log all interactions in the CRM and support technicians to ensure outstanding service.

The role requires strong communication, 3–5 years in customer service, and proficiency with Salesforce and MS Office. A high school diploma is required, with an associate degree preferred.

Qualifications

• High School Diploma required; an associate degree is preferred.
• Experience in a customer service-oriented role (3–5 years).
• Experience with Salesforce and MS Office is preferred.

Responsibilities

• Answer calls and emails from customers and schedule installations/service calls.
• Proactively reach out to customers to offer additional products and services.
• Log calls/ emails into CRM and maintain installation/warranty data.
• Assist technicians and support sales/service staff to ensure quality customer service.
• Maintain a clean and safe work/retail environment.

Skills

Customer service

Salesforce

Microsoft Word

Microsoft Excel

Communication

Time management

Organizational skills

Cold calling

Education

High School Diploma

Associate degree preferred

Tools

Salesforce

Microsoft Office

Job description

Kinetico Incorporated is seeking a Service Coordinator to remotely handle customer inquiries, schedule installations and service calls, and drive additional product opportunities. You will log all interactions in the CRM and support technicians to ensure outstanding service.

The role requires strong communication, 3–5 years in customer service, and proficiency with Salesforce and MS Office. A high school diploma is required, with an associate degree preferred.