Service Routing & Scheduling Specialist

Ferrellgas; Augusta (GA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Short/Long-term disability and life保险

401(k) with company match

Employee stock ownership plan (ESOP)

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off (PTO)

Parental leave

Tuition reimbursement

Wellness programs and EAP

Employee discounts

Propane savings

Job summary

Ferrellgas is seeking a Service Coordinator in the Augusta, GA area to manage daily service routing and scheduling while keeping customers and crews informed. You will maintain regulatory planning data, serve as the primary project contact, and proactively communicate progress throughout each job.

The role requires 5+ years of customer service experience, advanced Excel skills, and solid organizational abilities.

Qualifications

• High school diploma or equivalent.
• 5+ years of customer service experience.
• Advanced Excel skills.
• Basic accounting skills.
• Strong organizational skills.
• Typing and data entry experience.
• Proven telephone communication skills.
• General PC skills (Word, Excel, PowerPoint) routing/distribution software experience preferred.

Responsibilities

• Performs the daily operations of the service routing and scheduling function as well as monitors operational process compliance and productivity of service work.
• Maintains an accurate database of the detailed planning/regulatory requirements associated with each county and municipality.
• Serves as the primary point of contact for project communications.
• Proactively communicates with the customer during each step of the project, including follow-up once complete.
• Notifies the CSM and DM’s as to all regulatory requirements within each local, prior to initiating each site plan.
• Ensures that appropriate site plans are completed, collected and filed on shared folders.
• Evaluates for accuracy and legitimacy.
• Initiates communication to prompt the permitting process, once the site plans are complete. Communicates with customer, as to the appropriate lead time.
• Maintains, documents and publishes a proficient timeline with each project.
• Requests utility surveys, as not to inhibit a timely installation.
• Submits tank set service orders, per the project timeline and service reservation calendar.
• Obtains approval from the CSM for applicable pricing and fees associated with regulatory process.
• Requests all necessary inspections during applicable phases of the project.
• Follows up to gain all inspection approvals. Records, files and communicates appropriately.
• Provides regular updates with the leadership team on active projects, challenges and completions.
• Maintains an effective balance with communication, customer service, documentation and step process initiation.
• Provides back-up (peak time coverage) support to CSS customer service team when work permits.

Skills

Advanced Excel

Data entry

Customer service

Strong organizational skills

Typing

Word or spreadsheet routing software

Education

High school diploma

Tools

Job description

Ferrellgas is seeking a Service Coordinator in the Augusta, GA area to manage daily service routing and scheduling while keeping customers and crews informed. You will maintain regulatory planning data, serve as the primary project contact, and proactively communicate progress throughout each job.

The role requires 5+ years of customer service experience, advanced Excel skills, and solid organizational abilities.