Customer Experience Specialist

Ferrellgas; Kennedy (AL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Starting pay $17 per hour

Health coverage

Disability & life insurance

401(k) with company match

FSA/HSA options

Paid Time Off

Tuition reimbursement

Wellness programs

Employee perks

Job summary

Ferrellgas is hiring a Full-Time Customer Service Specialist to provide exceptional service through inbound and outbound communications. You’ll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth.

As part of Ferrellgas, you’ll enjoy competitive benefits and opportunities to advance in a team-focused environment with a commitment to customer success.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication with team building.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions.
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Support the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Skills

Customer service experience

Negotiation skills

Typing & data entry

Communication skills

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Ferrellgas is hiring a Full-Time Customer Service Specialist to provide exceptional service through inbound and outbound communications. You’ll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth.

As part of Ferrellgas, you’ll enjoy competitive benefits and opportunities to advance in a team-focused environment with a commitment to customer success.