Service Operations Coordinator: Scheduling & Customer Care

Socket.dev; Dahlonega (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Ferrellgas is seeking a Service Coordinator to manage daily service routing and project communications across counties. The role focuses on organizing schedules, maintaining regulatory records, and ensuring customers and crew members have all required information to complete work accurately.

The ideal candidate has 5+ years in customer service, advanced Excel skills, and good data entry abilities. A team-oriented, problem-solving mindset is essential for success in this fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 5+ years of customer service experience required.
• Advanced Excel skills required.
• Basic accounting skills mentioned in qualifications.
• Strong organizational skills and teamwork ability required.
• Typing and data entry experience expected.
• General PC skills (Word, Excel, PowerPoint) routing/distribution software experience preferred.
• Must be a U.S. citizen or eligible to work without sponsorship.

Responsibilities

• Coordinate daily service routing and scheduling.
• Maintain an accurate database of planning/regulatory requirements by county and municipality.
• Serve as the primary contact for project communications.
• Provide proactive customer updates at each project stage.
• Coordinate site plans, permit processes, inspections and approvals.
• Publish and maintain project timelines and records.

Skills

Customer service

Organizational skills

Communication

Typing

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Routing software

Job description

Ferrellgas is seeking a Service Coordinator to manage daily service routing and project communications across counties. The role focuses on organizing schedules, maintaining regulatory records, and ensuring customers and crew members have all required information to complete work accurately.

The ideal candidate has 5+ years in customer service, advanced Excel skills, and good data entry abilities. A team-oriented, problem-solving mindset is essential for success in this fast-paced environment.