Service Operations Coordinator

FerrellGas; Terrace Manor (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

401(k) with company match

Job summary

Ferrellgas is seeking a Service Coordinator to keep daily operations moving, route jobs, and support customers and crew members. The role emphasizes organization, dependability, and proactive communication to ensure service work stays on track.

You will manage detailed planning, maintain regulatory records, and act as the primary contact for project communications while keeping customers informed at every step of the process.

Qualifications

• High school diploma or equivalent required.
• 5+ years of customer service experience required.
• Advanced Excel skills.
• Basic accounting skills.
• Strong organizational skills.
• Typing and data entry experience.
• Proven telephone communication skills.
• General PC skills (Word, Excel, PowerPoint) routing/distribution software experience preferred.
• Must be a U.S. citizen or authorized to work in the United States.
• Applicants must not require sponsorship for employment.

Responsibilities

• Performs the daily operations of the service routing and scheduling function and monitors compliance and productivity of service work.
• Maintains an accurate database of planning/regulatory requirements for each county and municipality.
• Serves as the primary point of contact for project communications.
• Proactively communicates with the customer during each step of the project, including follow-up after completion.
• Notifies supervisors of regulatory requirements prior to initiating site plans.
• Ensures site plans are completed, collected and filed on shared folders; evaluates accuracy.
• Initiates communication to prompt the permitting process and informs the customer of lead times.
• Maintains a proficient project timeline and documents progress.
• Requests utility surveys to avoid delays and coordinates inspections as needed.
• Obtains approvals for pricing and fees from the CSM and coordinates inspections.
• Provides regular updates to leadership on active projects, challenges and completions.
• Balances communication, customer service, documentation, and process initiation.
• Provides back-up support to CSS team during peak times.

Skills

Customer service

Advanced Excel

Data entry

Communication skills

Office software

Education

High school diploma

Tools

Routing software

Job description

Ferrellgas is seeking a Service Coordinator to keep daily operations moving, route jobs, and support customers and crew members. The role emphasizes organization, dependability, and proactive communication to ensure service work stays on track.

You will manage detailed planning, maintain regulatory records, and act as the primary contact for project communications while keeping customers informed at every step of the process.