SERVICE RESPONSE CENTER REP

SPEROS; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Moffitt Cancer Center is seeking a Service Response Center Representative to serve as the first point of contact for the facilities support division, handling incoming calls, creating work orders, and dispatching responses. The role involves monitoring alarm systems and coordinating with on-site crews to ensure timely assistance.

Ideal candidates will have strong communication skills and provide accurate information, including during emergencies, while following established procedures and safety

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year of experience in a high-volume call center/answering service (preferably healthcare).
• Proficiency with Windows/Microsoft Word and common Office apps.

Responsibilities

• Answer calls and process routine and emergency requests.
• Create work orders and dispatch appropriate response.
• Monitor alarms and coordinate with on-site staff and departments.

Skills

Call center experience

Communication skills

Telephone/ radio dispatch

Education

High School Diploma or GED

Tools

Microsoft Office

Windows Office

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces.

Summary

The Service Response Center is the 24/7 central hub for system monitoring and customer communication related to the division of Facilities & Support Services division, which includes Facilities, Environmental Services, Parking & Transportation, and Safety & Security. The Service Response Center Representative is the first point of contact for the facilities support division and serves as the telecom operator for the cancer center. The SRC Rep will take all incoming calls, create work orders, and dispatch the appropriate response via radio. The SRC Rep will monitor various alarm systems, make appropriate overhead announcements to the appropriate location when needed, and document/log all telephone calls and alarms. The SRC Rep will dispatch emergency responses by following established procedures, which may include contacting 911.

Ideal Candidate

Monitors radio receiver and telephone; answers and processes routine and emergency calls from department staff; deploys staff as appropriate. Must always give callers accurate information, especially those who cannot reach their intended party. Obtains and records information as to exact location of situation, uses telephone or radio to transmit information to necessary personnel and maintains radio contact with crews on site. Follows departmental rules and regulations regarding emergency calls and dispatches crews in accordance with pre-determined plans. Possesses excellent communication skills, both written and oral, including the ability to interact with staff, patients and families.

Minimum Requirements

• High School Diploma, or GED.
• Minimum of one (1) year of experience in a high-volume call center/answering service switchboard environment (preferably in a healthcare Provider and/or hospital facility).
• Proficiency in utilizing the Windows office suite and Microsoft Word

Salary Range

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Read more information about your EEO rights under the law.