Senior New Patient Service Navigator

Moffitt Cancer Center; Tampa (FL); On-site; USD 26,000 - 39,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL is seeking a Senior New Patient Service Navigator to manage complex registration and scheduling tasks, while supporting financial clearance for patients. The role emphasizes accuracy, efficiency, and excellent patient access.

The position requires 3+ years in patient access or a related field, with experience in insurance verification and financial processes. Evening or weekend coverage may be needed; a patient-centered, collaborative approach is essential.

Qualifications

• High School Diploma or GED required.
• 3+ years in patient access, scheduling, or call center.
• Experience with insurance verification and financial processes.
• Evening/weekend coverage may be required.
• Advanced knowledge of registration and scheduling workflows.
• Ability to resolve complex cases and support staff.

Responsibilities

• Handle complex registration and scheduling scenarios for new patients.
• Support financial clearance processes and insurance verification.
• Serve as a resource for frontline staff to improve efficiency and accuracy.
• Maintain high-quality patient access while balancing productivity and compassion.

Skills

Registration workflows

Scheduling workflows

Insurance verification

Financial clearance

Critical thinking

Multitasking

Patient-centered service

Education

High School Diploma/GED

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces.

Summary

The Senior New Patient Service Navigator (Sr. NPSN) is an advanced-level role responsible for handling complex registration and scheduling scenarios, supporting financial clearance processes, and serving as a resource for frontline staff. This role ensures high-quality patient access while driving efficiency and accuracy.

Success Measures

• First contact scheduling rate
• Insurance verification accuracy
• Record collection completeness
• Outreach effectiveness and follow-up success
• Quality scorecard performance
• Reduction in scheduling delays
• Patient satisfaction

Minimum Education

High School Diploma/GED

3+ years patient access, scheduling, or call center experience

Experience in insurance verification and/or financial processes

May require evening/weekend coverage

Minimum Skills/Specialized Training Required

Advanced knowledge of registration and scheduling workflows, insurance verification, and financial clearance processes.

Strong knowledge of insurance verification and financial processes Strong critical thinking skills and the ability to resolve complex cases efficiently. Proven ability to manage complex workflows Patient-Centered Focus Ability to manage multiple priorities Ability to balance productivity with quality while supporting continuous process improvement Ability to manage complex scheduling and intake scenarios Skilled at interpreting insurance benefits and communicating financial responsibility Supporting staff through guidance, coaching, and knowledge sharing

Identifying and resolving workflow barriers Maintaining accuracy and urgency in high-priority cases

Preferred Experience

• Healthcare or oncology experience
• Insurance verification
• Revenue cycle workflows
• High volume scheduling environments

Salary Range

$18.64 - $28.53 Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Moffitt Career Site

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

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Transparency in Coverage Rule Careers Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces.