Service Representative (SJC)

Secure Identity, LLC.; San Jose (CA); Hybrid; USD 32,000 - 39,000; Full time

Job summary

CLEAR is hiring a Member Experience/Service Ambassador in San Jose to deliver exceptional service to members and travelers. You will greet passengers, verify membership, guide them through the CLEAR process, and resolve issues with empathy and urgency.

You’ll be part of a collaborative team with location-based bonuses when service and operational goals are met. This on-site role requires strong communication and a calm, helpful demeanor in a fast-paced airport setting.

Qualifications

• 18 years of age or older.
• 1+ years of client facing customer service experience (retail, hospitality, travel, etc).
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of CLEAR and background checks, including drug test.

Responsibilities

• Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes.
• Verify & Escort: Welcome and verify CLEAR Members, guiding them through their journey.
• Resolve Issues: Triage and resolve member concerns, escalate when needed.
• Keep Operations Flowing: Ensure lane readiness, signage, equipment, and cleanliness.
• Educate & Inform: Share information about CLEAR benefits and services.
• Operate Safely & Compliantly: Follow security procedures and verify documents.

Skills

Service Mindset

Clear Communication

Problem Solver

Team Player

Tech Comfortable

Education

High school diploma or GED

Tools

Mobile devices

Company systems

Job description

Address 1701 Airport Boulevard, San Jose, CA, 95110, US

Compensation $24.50/hour

Industry Travel leisure and tourism

Description

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency. You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.

What You’ll Do:

Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes - greeting, wayfinding, answering questions, and creating memorable interactions.

Verify & Escort: Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.

Resolve Issues: Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution.

Keep Operations Flowing: Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience.

Educate & Inform: Share information about CLEAR benefits and services.

Operate Safely & Compliantly: Follow security protocols, accurately verify documents, and uphold airport and company safety procedures.

What You’re Great At:

Service Mindset: Genuine passion for helping people and creating calm, positive experiences in fast-paced environments.

Clear Communication: Friendly, professional, and able to tailor your approach to each traveler.

Problem Solver: Steady under pressure; you anticipate needs, remove friction, and escal…?

Team Player: Collaborative, coachable, and eager to contribute to shared goals.

Tech Comfortable: Confident using mobile devices and company systems.

Role Requirements

18 years of age or older; high school diploma or GED.

1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc)

Open availability for shifts, including weekends/holidays.

Able to stand for up to 8 hours per day.

Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

Benefits package available for eligible employees. (Details vary by location and role type.)