Service Representative (CLE)

CLEAR; Cleveland (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hourly base wage

Benefits package available

Job summary

CLEAR is hiring a Member Experience/Service Ambassador at the airport to greet passengers, verify membership, escort them through the CLEAR lanes, and resolve issues with empathy.

You’ll join a collaborative team and help keep operations smooth, share information about CLEAR benefits, and uphold safety procedures while delivering fast, friendly service.

Qualifications

• 18 years of age or older; high school diploma or GED.
• 1+ years of client facing customer service experience (retail, hospitality, travel, etc).
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test.

Responsibilities

• Deliver warm, proactive assistance in CLEAR lanes: greeting, wayfinding, questions, and memorable interactions.
• Verify CLEAR Members, guiding them smoothly through their journey.
• Triage and resolve member concerns, loop in support teams when needed, to a resolution.
• Keep lane readiness, signage, equipment, and cleanliness; communicate clearly with travelers.
• Educate travelers about CLEAR benefits and services.
• Operate safely and compliantly, following security protocols and accurately verifying documents.

Skills

Service Mindset

Clear Communication

Problem Solver

Team Player

Tech Comfortable

Education

High school diploma or GED

Job description

Member Experience/Service Ambassador (Airport)

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency. You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.

What You’ll Do

• Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes - greeting, wayfinding, answering questions, and creating memorable interactions.
• Verify & Escort: Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.
• Resolve Issues: Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution.
• Keep Operations Flowing: Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience.
• Educate & Inform: Share information about CLEAR benefits and services.
• Operate Safely & Compliantly: Follow security protocols, accurately verify documents, and uphold airport and company safety procedures.

What You’re Great At

• Service Mindset: Genuine passion for helping people and creating calm, positive experiences in fast-paced environments.
• Clear Communication: Friendly, professional, and able to tailor your approach to each traveler.
• Problem Solver: Steady under pressure; you anticipate needs, remove friction, and lift issues appropriately.
• Team Player: Collaborative, coachable, and eager to contribute to shared goals.
• Tech Comfortable: Confident using mobile devices and company systems.

Role Requirements

• 18 years of age or older; high school diploma or GED.
• 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc)
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

Pay & Benefits

• Hourly base wage
• Benefits package available for eligible employees. (Details vary by location and role type.)

Love delivering exceptional service and creating smooth travel moments?