Member Experience Pro - Airport Concierge & Support

Cvgairport; Cincinnati, Northern (OH, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Team-based bonuses

Job summary

CLEAR is building faster, safer travel experiences. As a Member Experience/Service Ambassador, you'll greet passengers, verify membership and identification, and guide travelers through the CLEAR process with empathy and urgency.

Join a collaborative team recognized with location-based bonuses when service goals are met. This role emphasizes delightful interactions, smooth member flow, and upholding safety procedures in a fast-paced environment.

Qualifications

• 18 years of age or older; high school diploma or GED.
• 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc)
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test.

Responsibilities

• Greet travelers and provide proactive assistance in CLEAR lanes.
• Verify CLEAR Members and escort them through the airport.
• Triage and resolve member concerns, coordinating with support teams.
• Ensure lane readiness and maintain signage, equipment, and cleanliness.
• Educate travelers about CLEAR benefits and services.
• Follow security protocols and uphold safety procedures.

Skills

Service Mindset

Clear Communication

Problem Solver

Team Player

Tech Comfortable

Education

High school diploma or GED

Tools

Mobile devices

Job description

CLEAR is building faster, safer travel experiences. As a Member Experience/Service Ambassador, you'll greet passengers, verify membership and identification, and guide travelers through the CLEAR process with empathy and urgency.

Join a collaborative team recognized with location-based bonuses when service goals are met. This role emphasizes delightful interactions, smooth member flow, and upholding safety procedures in a fast-paced environment.